Technical Support Officer

The Offer

• Great work environment
• Work alongside & learn from best in class talent
• Work within a company with a solid track record of success

The Job

You will be responsible for :

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issues.
• Timely registration and routing of incidents.
• Monitoring the availability and quality of video streams.
• Interaction with employees of service services of partners and contractors.
• Performing routine maintenance tasks.

The Profile

• Understanding the principles of computer networks
• Basic Microsoft Windows OS administration skills.
• You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You have basic understanding of the operation of IP broadcasting protocols (RTMP. RTMP, HLS).
• You are a strong team player who can manage multiple clients.
• You pay strong attention to detail and deliver work that is of a high standard.
• You are highly goal driven and work well in fast paced environments.

The Employer

Our client is a technology company and one of the global leaders in the Vr streaming market. Currently the only player in the world who is able to offer reliable broadcasting of live-streamed 4k-quality VR images at 60 FPS.

The possibilities of our technology are endless.