Techno Service Management

Delivery Manager

Qualification:

Responsibility:

Business / Customer:

• Understand and articulate complex problems related to the specific technology.

• Interface with community network to retain technology competitiveness.

• Work with the client team to address escalations and own the resolution during the critical incident scenario.

• Plan and implement major change requests and engineering tasks.

Project / Process:

• Participate in technical audits.

• Identify opportunities for automation standardization and stabilization of environment.

• Lead TIP initiatives and coordinate with CoEs for the implementation of the same.

• Conduct Proof of Concept activities when necessary.

• Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance.

• Prepare run books on specific technology areas.

• Lead reviewer for knowledge articles.

• Implement best practices in specific technology area.

• Responsible for driving the change mgmt effectively by ensuring that regular process health checks are done and bringing in best practices and building SOPs.

• Continuous assessment of the infra/technical environment and address any gaps (for ex.

• : firmware Service Packs Backups).

People / Team:

• Deliver technology training through Academy and/or within project group for technologies/ tools.

• Provide guidance to community members on relevant technology area.

• Participate in recruitment.