DirecciónOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
- Provide consumer support in a call center environment for patients receiving treatment within a designated specialty.
- Risk assess patient for compliance and adherence to treatment regimen
- Identify barriers to care
- Provide information about disease process
- Provide emotional support to patient and family members
- Accepts inbound calls and makes outbound calls to enrolled patients
- Receives notification through, but not limited to: web portal, live chat, patient assistance program, fax enrollment form,
- electronic enrollment form or phone; calls patient to provide information about the product, program, send out information kits if needed and management advise for any side effects
- Enter all consumer activities accurately in clinical data base
- Intakes and reports adverse events as directed
- Must be able to work a flexible schedule and have flexibility for changing program needs
- Performs related duties as assigned
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What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Must possess a current license issued by a state or states or jurisdiction(s) within the United States and be unrestricted in any state.
- Graduation from an accredited nursing program
- Experience with and/or potential to provide high quality customer service
- years of experience within a designated specialty such as oncology, neurology, medical information/pharmacovigilance, behavioral health
- Telephonic experience a plus
- Certification may be required
- Graduation from an accredited nursing program
- Case management experience a plus
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Ability to use a computer for data collection proficiently
- Strong organizational skills; attention to detail
- Good critical thinking skills
- Strong computer skills
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit https://www.virtualfairhub.com/amerisourcebergen
Schedule
Full time
Affiliated Companies
Affiliated Companies: Lash Group, LLC
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
