User Experience Senior Manager

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.

What could you experience and get involved with? 

Business org & team description
Embark on a dynamic career at Avaya, where your role as a seasoned UX Designer merges seamlessly with your responsibilities as a UX Design Researcher. In this multifaceted position, you'll engage in diverse projects spanning mobile, web, AI, and experimental solutions. From ideation to execution, you will be an integral part of the entire design journey, collaborating closely with our dynamic teams of software developers, project managers, and clients.

Core Responsibilities
As a Lead UX Design Researcher/Designer, you'll go beyond the conventional, tackling challenges that touch on various features and technologies. Your primary focus will be on conducting in-depth research to decipher user behaviors, needs, and motivations. Your insights will serve as the bedrock for shaping user-centric design solutions, ultimately enhancing the overall customer experience. This unique dual role positions you at the intersection of design thinking and research, creating a holistic approach that drives innovation and excellence in our pursuit of elevated customer experiences.

Day-to-day activities
Leadership Experience:
•    Demonstrate expertise in team and project management, leading UX design projects from inception to completion.
•    Independently work while mentoring junior team members, solving problems adeptly across multiple tasks and projects simultaneously.

Communication:
•    Effectively communicate with non-designers, particularly developers and QA, showcasing excellent English communication skills.
•    Articulate design decisions with precision in both written and verbal communication, excelling in presentation skills.
 

What can you bring?
Previous experience & knowledge (essential & desirable)
•    4+ years of experience conducting research, using both qualitative and quantitative methods.
•    Experience researching the end-to-end User Experience.
•    Interest in partnering with teammates to increase understanding of user research.
•    Excellent story-telling abilities and facilitation skills.
•    Ability to communicate and coordinate cross-functionally to engage stakeholders from across the organization.
•    Willingness to take the initiative, run with projects, and speak up when support and guidance are needed.
Hard & technical Skills (essential & desirable)
•    Heuristic Evaluations
•    Usability Testing
•    Cognitive Walkthroughs
•    Data Synthesis
•    Accessibility
•    UX Metrics
•    Data Driven UX
•    Tools: Miro, Figma, Maze, Hotjar, Google 360
Soft skills & personality Traits
•    Communication, teamwork, problem-solving, adaptability, leadership, time management, creativity, empathy, and conflict resolution.
Qualifications, certifications, education or alternative expected
•    Undergraduate degree in Human-Computer Interaction, Psychology, Interaction Design (IxD), Graphic Design, Cognitive Science, or a related field OR comparable UX research experience.
•    Bonus Points:
o    Graduate degree in Human-Computer Interaction, Psychology, Market and Business research, or a related experience.
o    Demonstrated experience in designing for accessibility.
 

Our Benefits include:

•    Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

•    Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

•    Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

•    Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

•    Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
 

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).