Virtual Receptionist

The Offer

• Flexible working options
• Opportunity within a company with a solid track record of performance
• Strong opportunities to progress your career

The Job

You will be responsible for :

• Managing various lists of outbound calls to reactivate.
• Ensuring all appointments are phoned and confirmed in line with CliniCalls protocols.
• Ensuring no gaps are in the schedule and calling patients to offer an earlier appointment to ensure the diary is continuously at full capacity.
• Work toward maintaining a high attendance conversion rate within the clinics.
• Ensure deposits are paid for all appointments in the schedule on booking.
• Secures patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding where required, and keeping patient information confidential.
• Performs other general administrative tasks as directed by the Operations manager.

The Profile

• Excellent written and verbal English communication skills to be able to liaise effectively to different stakeholders across the region.
• Familiarity with customer service software and plugins.
• Ability to work independently and to function as part of a team.
• Proficiency in typing and basic computer skills.
• Demonstrated experience in customer service or a related field.
• Strong problem-solving and analytical skills.
• Time-management and organizational skills.
• Knowledge of product and industry-specific terminology.
• Ability to defuse difficult customer situations and work under pressure.
• Flexibility and adaptability to changing technology and processes.
• Attention to detail and accuracy in data entry and record keeping.
• Positive and upbeat attitude in customer interactions.
• Knowledge of multiple languages is a plus.

The Employer

Our client was designed and implemented from the ground up by an expert clinical and practice management team. Their front desk support services were developed across a diverse network of Dental and GP clinics, as over recent years we have become increasingly aware of the need for a regional practice and patient phone support service in Ireland.