DirecciónEstablished in 2016, Slasify is a Singapore-based technology company operating with a fully remote team and is rapidly-growing through our EOR & payroll services rendered to businesses worldwide. Our colleagues are currently working in Taiwan, China, Singapore, Malaysia, Indonesia, South Korea, USA, Canada, France, Dubai, and more!
We are looking for an Account Manager to join our Customer Department. The ideal candidate should have 2-3 years of working experience in a client facing role.
Responsibilities
- Develop trusted advisor relationships with clients
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Responsible for the onboarding and offboarding of clients and its employees
- Clearly communicate/update the progress of monthly/quarterly initiatives to leadership
- Prepare monthly reports for client accounts and collaborate with finance team on accurate and timely invoicing
- Accurately crosscheck and confirm payroll and reimbursements of clients’ employees
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Manage the logistics and inventory of company laptops, including receiving, shipping, and resetting devices as necessary
- Ensure all laptops are properly labeled with asset numbers for tracking and inventory purposes
Requirements
- Prior professional experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Minimum 2~3 years of experience in a client facing role
- High attention to detail and excellent organizational skills
- Experience with CRM softwares and project management tools
- Proven ability to juggle multiple client accounts and time-sensitive projects at a time
- Excellent listening, collaboration and cross-cultural patience and understanding
- Go-getter attitude with strong problem solving skills and a curiosity to learn
- Ability to work independently without constant supervision, prior remote working experience is a plus
- Strong verbal and written communication skills
- Fluency in Mandarin Chinese would be an advantage
Benefits
- Unlimited holidays (but sorry, you cannot cash out)
- Flexible working hours
- Laptop buy-back policy
- Seasonal bonus
