DirecciónAccount Manager
Location: Remote (CST Time Zone)
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM CST
Position: Full-Time
Role Overview:
We're in search of a highly capable Account Manager to join our customer support team. This role is integral to cultivating and maintaining strong, beneficial client relationships through exemplary service and proactive engagement. The ideal candidate will have a strong command of technical tools, notably HubSpot CRM, paired with excellent communication skills and a genuine passion for customer satisfaction.
Key Responsibilities:
- Conduct in-depth research on client activities via LinkedIn and official websites to uncover opportunities for engagement.
- Work closely with internal teams to organize client-centric activities such as wellness checks and quarterly reviews.
- Foster and maintain robust relationships with clients, acting as a key advocate and point of contact.
- Address client queries with accurate information about services, aiding in their decision-making process.
- Manage client data within HubSpot CRM, including but not limited to creating contacts, leads, and deals, ensuring data integrity.
- Schedule timely follow-ups on leads and deals, maintaining comprehensive records.
- Utilize document preparation software like Pandadoc for drafting initial contracts.
- Integrate tasks efficiently into the existing sales and client service workflows.
Qualifications and Skills:
- Proficient in HubSpot CRM, with a focus on sales and lead management.
- Fluent English speaker with superior verbal and written communication abilities.
- Demonstrates a customer-first mentality, prioritizing excellent service delivery.
- Detail-oriented, with a proven track record of managing multiple priorities effectively.
- Skilled in Office 365 and Microsoft Teams.
Additional Requirements:
- At least 3 years of experience in a customer support or account management role.
- Familiarity with CRM systems and practices.
- Ability to work independently in a remote setting, with a reliable internet connection.
- A proactive approach to problem-solving and the ability to think critically.
