DirecciónActivation Manager
Apply your talent and skills to help leading companies improve everyday life.
Who We Are
Cognizant (Nasdaq-100 : CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world.
Together, we are improving everyday life. See how at : www.cognizant.com.
Key Responsibilities :
- Update trackers, Create / Update tickets, update required applications & tools and keep PM informed of new issues.
- Provide updates and submit reports related to own area of work.
- Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
- Identify & suggest Business improvement opportunities.
- Identify & drive opportunities to enhance service delivery & Customer experience.
- Identify cost optimization opportunities.
- Drive business excellence to add value to client.
- Customer Relationship Management.
- Provide information, educate customer, troubleshoot, probe and fix issues.
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
- Provide work direction and guidance to team members.
- Establish systems and procedures in the team.
- Report to the manager on performance, status and any escalations.
- Facilitate and participate proactively in knowledge sharing sessions.
- Conduct team building activities to enhance motivation.
- Conduct performance appraisals for team members provide input into the learning and career plans for team members.
- Identify training needs of team members and provide coaching support to them.
- Conduct process training or refresher training if required.
- Review VOC scores, provides feedback and recommend refresher training whenever necessary.
- Resignations / Absconder communication to Operations Manager.
- Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.
- Manage attrition and absenteeism.
- Support recruitment efforts for the team.
- Conduct knowledge transfer sessions for new joiners in the team.
Preferred experience :
- Experience with Project management
- operations manager
- Tech Savvy
- User knowledge of salesforce
- Vector
- Data driven.
- Fluent English.
