DirecciónLooking for an Operations Manager responsible for handling end to end program level results alongside ensuring program metric targets are achieved. Accomplish this through combined team efforts, relevant skills application & people management skills. You will be responsible for coordinating with various stakeholders, managing priorities and timelines, and being proactively organized to insure project completion. You should be able to independently prioritize competing stakeholder demands, and take on multiple responsibilities in a fast-paced work environment.
Education
Bachelor's degree preferred
Experience
At least 15+ years in internal operations experience managing Resourcing, P&L, Process & Cost Optimization for multi-layer teams in excess of 1000 headcount.
Experience in fast paced, insights driven environment.
Position Description
· Lead, motivate, and support a large team within a complex and demanding environment on site in our Mexico office
· Manage operations and provide recommendations to strategic plans and reviews; prepare and complete action plans; implement production, manage productivity, quality and shrinkage; resolve problems; complete quality audits; identify trends , outliers and insights
· Gain understanding across tools to guide and coach team on quality and user experience towards continuous improvement
· Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives
· Identify and implement fast paced changes
· Track team performance and provide regular feedback and evaluation
· Gather and Analyze valuable insights to deliver actionable outcomes
· Establish and maintain professional relationships with leaders, internal business lines, and external vendors
· Develop operations process by determining best practices; develop, implement, enforce and evaluate policies and procedures
· Serve as primary point of contact for internal escalations and communicate with the team and devise ways of improving the customer experience, including resolving problems and escalations
We're looking for:
· Quick learner: absorb complex product and procedural information, and seamlessly adapt to rapid changes in the product, process and workflow as they occur
· Analytical mindset: understand, analyze and make recommendations for improvement for internal processes, where appropriate
· Great communication skills. Demonstrated experience communicating with people who have varied goals within the same project
· Agile and flexible: Adapt to frequently changing priorities
· Excellent organization skills and attention to detail in a fast-paced environment
· Excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
· Demonstrated proficiency with office productivity tools including email, web browser, database query, spreadsheet, presentation, and word processing applications; knowledge of Google Apps is required
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 01 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
