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Job Category
Data
Job Details
About Salesforce
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Description:
Salesforce governed customer & sales data is foundational to achieving 30s+% operating margin while transforming into a $100B+ company.
Our team:
The mission of the Customer & GTM Data Governance Team is to provide leadership and stewardship of Salesforce internal data through the business Data Governance Councils (DGCs) and by leading cross-functional data-driven initiatives. We are trusted advisors to data stakeholders and Salesforce internal teams to implement data solutions that foster growth, increase productivity, and improve end-users experience. We strengthen the collaboration and data compliance across Saleseforce internal Orgs, as a foundation to Salesforce internal transformation journey to a multi-org architecture; We actively engage our business stakeholders in data stewardship and data quality activities as a foundation to Salesforce delivery of efficient AI centric solutions. And we thrive to resolve tech debt to ensure business continuity and efficiency at scale.
The role:
The Data Governance Lead will engage the business and technical data stewards in the Customer & GTM Data Governance Councils. He/She/They will lead the operationalization of the new OrgSF Data Governance operation model, and will work with cross-functional business owners to analyze data and metadata quality issues across Salesforce's Orgs, understand processes and business rules that impact our metadata quality, and frame recommendations to improve and scale Salesforce's data quality.
Our ideal candidate has substantial experience working with large and complex matrix companies, Data Governance operations, cross-functional project management, and executive communication. He/she/they must have a proven ability to build relationships in both business and IT functions, the ability to act independently and be successful in an unstructured, team-oriented environment, and the experience working on Salesforce platforms.
Responsibilities:
- Partner with the Global/Enterprise Data Governance team to set-up and manage the operations of OrgSF Data Governance
- Manage Customer & GTM Data Governance Councils to foster alignment and decisions about critical data model changes across Salesforce internal Orgs (OrgCS, OrgSF, and Org62)
- Align stakeholders across Salesforce teams (IT, Operations, Sales, Marketing, Employee Success, Legal, Security, etc ...) and facilitate critical data process discussions with a cross Orgs impact focus; Ensure clear agenda, the capture of meetings' minutes, and track the councils' action items to closure
- Measure engagement across Salesforce teams in Customer and GTM Data Governance - programs, councils, and slack channel - and develop the action plan to continuously improve
- Represent, advocate, and ensure compliance of Enterprise wide Data Governance processes and policies set by the Global Data Strategy & Management team; Scale and evangelize Salesforce Data Governance best practices to internal and external customers
- Identify and ensure compliance of Customer & GTM critical data standards based on business rules as a foundation to Data Quality in Salesforce internal Orgs (OrgSF, OrgCS, Org62)
- Manage a backlog of metadata projects in partnership with Data Stewards: Identify, document, and prioritize initiatives based on risk/value to the business, level of effort, and urgency
- Understand business processes, the flow of data within and between processes, and recommend process improvements for better data quality and effectiveness
- Lead clean up and deprecation activities to relieve Salesforce internal orgs' limits, to foster data process innovations, and to improve end-users experience
- Prepare impact focused communications in Slack: quarterly executive summary of Customer & GTM DGC wins, and Data Governance councils' decisions and informs
- Propose improvements to make operational activities more effective, efficient and consistent across Councils, in partnership with eOps and key Data Stakeholders; Standardize processes and operational assets
- Manage a team of business and data analysts focused on Data Governance Operations
Required skills/experience:
- Bachelor's degree minimum required
- Strong business acumen in sales and sales operations in the cloud software industry at high-growth B2B technology companies
- 7+ years experience in management consulting, enterprise Data Governance, data management, or data quality: including driving Data Governance operations strategy, metadata management and data cataloguing, and data stewards' enablement, CMDP certification is a plus
- 7+ years project management experience, PMP certification is a plus
- 2+ years of experience in leading virtually a global team: driving inspired alignment and disciplined execution to help the team performs at its best
- 2+ years of experience in analyzing business processes deeply across multiple data domains (i.e. Customer, Employee, Marketing)
- Strong experience in facilitating discussions and influencing a broad range of stakeholders from various organizations (IT, sales, marketing, operations, employee success, finance, etc ...) with various seniority level (associate to senior directors) and gaining alignment
- Exceptional oral and written communication skills with the ability to explain complex issues in simple ways
- Highly organized, action-oriented and execution-driven
- Ability to roll-up his/her/their sleeves, for example to capture structured meeting minutes, tracking action items to closure, and help drive implementation and projects' impact
- Process-improvement mindset and demonstrated self-starter
- Salesforce experience, Salesforce Admin certification is a plus
- Strong experience in Customer Success, Customer Support, or Customer Relationship Management is a plus
- Experience in Data Privacy and Data Protection is a plus
- Attention to Detail: #your favorite non-profit organization on your resume
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Posting Statement
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Salesforce welcomes all.
For New York-based roles, the base salary hiring range for this position is $140,000 to $192,500.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
