DirecciónClient Success Specialist (Agency Experience)
Only CV’s in English will be considered.
Position :Client Success Specialist
Working Hours : M-F 9AM-6PM EST
Salary : $900-$1500 USD / Monthly
Type of Contract : Independent Contractor
Role Overview
The Client Success Specialist position is responsible for communicating with clients and organizing projects with the internal team.
Candidates should be detail-oriented, super organized, and have an understanding of digital marketing and advertising.
Responsibilities :
- Conduct weekly Zoom calls and maintain daily communication via Slack with clients
- Track and report key performance indicators (KPIs)
- Turn client needs into tasks and delegate to the team (While ensuring a balanced workload)
- Deliver excellent customer experiences and foster stronger client relationships
- Onboarding and Offboarding
- Address and resolve customer concerns to minimize escalation
- Take a proactive approach by keeping clients informed about their account status and presenting optimization or improvement plans, regardless of performance
- Review and provide feedback on graphics & videos from the creative team
Requirements
- 3+ Years of experience as a Client Success Specialist
- Basic Understanding of Digital Marketing (Advertising, Websites, Funnels, SEO, etc)
- Strong Written & Verbal Communication Skills
- Project Management & Organization
- Exceptional Customer Service & Relationship Building
- Problem-Solving Skills
- Highly Detail-Oriented
- Proven Client Management Experience
- Availability during our office hours of 9 AM - 6 PM (EST)
Benefits
- Competitive Pay Based on Experience
- Unlimited Paid Time Off (Holidays, Vacation, Sick Days)
- Ongoing Training & Development
- Regular Salary Increases
- Performance Bonuses
- Growth Potential as Company Expands
- Work Remotely for a US-Based Company
About Our Company
Right Customer is a leading digital growth & advertising agency helping entrepreneurs scale their businesses with paid advertising.
Our agency is committed to maximizing ROI, and we have helped our clients profitably generate a combined $50,000,000 in the last three years.
We specialize in strategic planning, paid advertising, customer acquisition, lead generation, and digital experience creation with websites.
Customer Success Associate / Specialist (Work From Home. English Only)
Customer Success Manager (Work From Home. English Only)
Customer Success Manager Argentina - Remote
Junior Customer Success Specialist (EN language) (Remote)
Remote Veterinary Administrative Assistant
COE - Client Success Business Intelligence - Specialist
J-18808-Ljbffr
