Commercial Customer Engagement Partner

About the role

Location: Buenos Aires

To be the main point of contact between Novartis and Healthcare Professionals (HCPs) by supporting our ecosystem of solutions (including digital ones) and reinforcing the emotional and scientific connection with stakeholders.

To act as Novartis ambassador to stakeholders (HCP Specialists, Health Institutions among others) by identifying their needs and facilitating the different medical and business tactics through the digital platforms, face to face meetings, events & activities among others, in order to support the adequate patient identification for the right Novartis product, develop & generate business opportunities being also the connection/link with the Novartis internal cross-functional teams.

Generate the adequate patient identification, follow up and support with specific point of contacts from public-private partnerships after a commercial agreement is reached.

• Act as an operator of the channels the omnichannel ecosystem in order to optimize the stakeholders experience and increase the interactions of our digital channels to provide an improved experience by providing customized recommendations.
• Provide support for medical information requests by guiding the HCPs towards the corresponding channels.
• Maintain a deep and updated knowledge of the industry regarding the therapeutic area by understanding the competition and dynamics of payers and other relevant stakeholders.
• Support HCP’s on the adequate patient identification for the rights Novartis’ product
• Provide updates on pathologies and information related to the product such as indications approved in the leaflet/label, administration, published clinical studies, safety, patient profile, among others.
• Gather and assess HCP’s information related to overall patient treatments, treatment algorithm, goals, patients journey among other relevant information in the specific therapeutic area.
• Identify new activities, tools, opportunities that will potentially facilitate or accelerate patients' access to treatment and coordinate internally for further deployment being the connection/link with the Novartis internal cross-functional teams.
• Drive & lead product/brand communication in its territory aligned with strategies and communication plan.
• Lead Patient pathway follow-up within provinces or territories with commercial public-private alliances in place or with other institutions identifying eventual pain points and proposing practical/operational solutions to those pain points identified.
• Interaction with other stakeholders relevant to the patient pathway in the therapeutic area or in each specific public-private alliance as eg Institutional pharmacies.
• Foster the use of digital tools, events & other therapeutic area related activities.
• Establish appropriate links with the PSP in order to guarantee the correct patient onboarding according to current procedures.
• Provide information about the Novartis patient support program.
• Work in liason with Access area in order to identify and implement solutions to eventual detected pain points in the patient journey and accelerate time to treatment.
• Report adverse events in compliance with the corresponding procedure.
• Behave ethically, comply with regulatory requirements and adhere to Novartis values and principles.

Role Requirements

Requirements:

Education: College degree (scientific background preferred but engineer, economics, or business degree also possibilities).
Sales representative matrícula desirable
Languages: Desirable - English: intermediate.

Experience: Previous experience in areas such as sales, commercial, market access, medical roles in the health industry.
Demonstrated ability to understand and clearly communicate scientific topics.
Efficient interpretation and communication of complex information, focus on customer experience.

• Customer engagement
• Excellent knowledge of client needs: empathy, adaptation and listening skills.
• Customer- and patient-oriented outcomes
• Good knowledge of the health system
• Strong interpersonal and problem-solving skills
• Proactivity
• Analytical thinking
• Result driven attitude
• Negotiation skills and Business acumen
• Collaboration (with all Novartis internal teams)
• Omnichannel experience (desirable)

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: Competitive salary, annual bonus, life insurance, home office policy (home office 2x a week), retirement and wellbeing plans, flexible working arrangements, birthday day-off, parental leave, subsidized dining facilities, health insurance, employee recognition platform, Gympass, employee resource groups and virtual self-development tools.
If you want to learn more about our benefits, you can access the Novartis Life Handbook: https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

About the role

Location: Buenos Aires

To be the main point of contact between Novartis and Healthcare Professionals (HCPs) by supporting our ecosystem of solutions (including digital ones) and reinforcing the emotional and scientific connection with stakeholders.

To act as Novartis ambassador to stakeholders (HCP Specialists, Health Institutions among others) by identifying their needs and facilitating the different medical and business tactics through the digital platforms, face to face meetings, events & activities among others, in order to support the adequate patient identification for the right Novartis product, develop & generate business opportunities being also the connection/link with the Novartis internal cross-functional teams.

Generate the adequate patient identification, follow up and support with specific point of contacts from public-private partnerships after a commercial agreement is reached.

• Act as an operator of the channels the omnichannel ecosystem in order to optimize the stakeholders experience and increase the interactions of our digital channels to provide an improved experience by providing customized recommendations.
• Provide support for medical information requests by guiding the HCPs towards the corresponding channels.
• Maintain a deep and updated knowledge of the industry regarding the therapeutic area by understanding the competition and dynamics of payers and other relevant stakeholders.
• Support HCP’s on the adequate patient identification for the rights Novartis’ product
• Provide updates on pathologies and information related to the product such as indications approved in the leaflet/label, administration, published clinical studies, safety, patient profile, among others.
• Gather and assess HCP’s information related to overall patient treatments, treatment algorithm, goals, patients journey among other relevant information in the specific therapeutic area.
• Identify new activities, tools, opportunities that will potentially facilitate or accelerate patients' access to treatment and coordinate internally for further deployment being the connection/link with the Novartis internal cross-functional teams.
• Drive & lead product/brand communication in its territory aligned with strategies and communication plan.
• Lead Patient pathway follow-up within provinces or territories with commercial public-private alliances in place or with other institutions identifying eventual pain points and proposing practical/operational solutions to those pain points identified.
• Interaction with other stakeholders relevant to the patient pathway in the therapeutic area or in each specific public-private alliance as eg Institutional pharmacies.
• Foster the use of digital tools, events & other therapeutic area related activities.
• Establish appropriate links with the PSP in order to guarantee the correct patient onboarding according to current procedures.
• Provide information about the Novartis patient support program.
• Work in liason with Access area in order to identify and implement solutions to eventual detected pain points in the patient journey and accelerate time to treatment.
• Report adverse events in compliance with the corresponding procedure.
• Behave ethically, comply with regulatory requirements and adhere to Novartis values and principles.

Role Requirements

Requirements:

Education: College degree (scientific background preferred but engineer, economics, or business degree also possibilities).
Sales representative matrícula desirable
Languages: Desirable - English: intermediate.

Experience: Previous experience in areas such as sales, commercial, market access, medical roles in the health industry.
Demonstrated ability to understand and clearly communicate scientific topics.
Efficient interpretation and communication of complex information, focus on customer experience.

• Customer engagement
• Excellent knowledge of client needs: empathy, adaptation and listening skills.
• Customer- and patient-oriented outcomes
• Good knowledge of the health system
• Strong interpersonal and problem-solving skills
• Proactivity
• Analytical thinking
• Result driven attitude
• Negotiation skills and Business acumen
• Collaboration (with all Novartis internal teams)
• Omnichannel experience (desirable)

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: Competitive salary, annual bonus, life insurance, home office policy (home office 2x a week), retirement and wellbeing plans, flexible working arrangements, birthday day-off, parental leave, subsidized dining facilities, health insurance, employee recognition platform, Gympass, employee resource groups and virtual self-development tools.
If you want to learn more about our benefits, you can access the Novartis Life Handbook: https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

About the role

Location: Buenos Aires

To be the main point of contact between Novartis and Healthcare Professionals (HCPs) by supporting our ecosystem of solutions (including digital ones) and reinforcing the emotional and scientific connection with stakeholders.

To act as Novartis ambassador to stakeholders (HCP Specialists, Health Institutions among others) by identifying their needs and facilitating the different medical and business tactics through the digital platforms, face to face meetings, events & activities among others, in order to support the adequate patient identification for the right Novartis product, develop & generate business opportunities being also the connection/link with the Novartis internal cross-functional teams.

Generate the adequate patient identification, follow up and support with specific point of contacts from public-private partnerships after a commercial agreement is reached.

• Act as an operator of the channels the omnichannel ecosystem in order to optimize the stakeholders experience and increase the interactions of our digital channels to provide an improved experience by providing customized recommendations.
• Provide support for medical information requests by guiding the HCPs towards the corresponding channels.
• Maintain a deep and updated knowledge of the industry regarding the therapeutic area by understanding the competition and dynamics of payers and other relevant stakeholders.
• Support HCP’s on the adequate patient identification for the rights Novartis’ product
• Provide updates on pathologies and information related to the product such as indications approved in the leaflet/label, administration, published clinical studies, safety, patient profile, among others.
• Gather and assess HCP’s information related to overall patient treatments, treatment algorithm, goals, patients journey among other relevant information in the specific therapeutic area.
• Identify new activities, tools, opportunities that will potentially facilitate or accelerate patients' access to treatment and coordinate internally for further deployment being the connection/link with the Novartis internal cross-functional teams.
• Drive & lead product/brand communication in its territory aligned with strategies and communication plan.
• Lead Patient pathway follow-up within provinces or territories with commercial public-private alliances in place or with other institutions identifying eventual pain points and proposing practical/operational solutions to those pain points identified.
• Interaction with other stakeholders relevant to the patient pathway in the therapeutic area or in each specific public-private alliance as eg Institutional pharmacies.
• Foster the use of digital tools, events & other therapeutic area related activities.
• Establish appropriate links with the PSP in order to guarantee the correct patient onboarding according to current procedures.
• Provide information about the Novartis patient support program.
• Work in liason with Access area in order to identify and implement solutions to eventual detected pain points in the patient journey and accelerate time to treatment.
• Report adverse events in compliance with the corresponding procedure.
• Behave ethically, comply with regulatory requirements and adhere to Novartis values and principles.

Role Requirements

Requirements:

Education: College degree (scientific background preferred but engineer, economics, or business degree also possibilities).
Sales representative matrícula desirable
Languages: Desirable - English: intermediate.

Experience: Previous experience in areas such as sales, commercial, market access, medical roles in the health industry.
Demonstrated ability to understand and clearly communicate scientific topics.
Efficient interpretation and communication of complex information, focus on customer experience.

• Customer engagement
• Excellent knowledge of client needs: empathy, adaptation and listening skills.
• Customer- and patient-oriented outcomes
• Good knowledge of the health system
• Strong interpersonal and problem-solving skills
• Proactivity
• Analytical thinking
• Result driven attitude
• Negotiation skills and Business acumen
• Collaboration (with all Novartis internal teams)
• Omnichannel experience (desirable)

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: Competitive salary, annual bonus, life insurance, home office policy (home office 2x a week), retirement and wellbeing plans, flexible working arrangements, birthday day-off, parental leave, subsidized dining facilities, health insurance, employee recognition platform, Gympass, employee resource groups and virtual self-development tools.
If you want to learn more about our benefits, you can access the Novartis Life Handbook: https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Share

About the role

Location: Buenos Aires

To be the main point of contact between Novartis and Healthcare Professionals (HCPs) by supporting our ecosystem of solutions (including digital ones) and reinforcing the emotional and scientific connection with stakeholders.

To act as Novartis ambassador to stakeholders (HCP Specialists, Health Institutions among others) by identifying their needs and facilitating the different medical and business tactics through the digital platforms, face to face meetings, events & activities among others, in order to support the adequate patient identification for the right Novartis product, develop & generate business opportunities being also the connection/link with the Novartis internal cross-functional teams.

Generate the adequate patient identification, follow up and support with specific point of contacts from public-private partnerships after a commercial agreement is reached.

• Act as an operator of the channels the omnichannel ecosystem in order to optimize the stakeholders experience and increase the interactions of our digital channels to provide an improved experience by providing customized recommendations.
• Provide support for medical information requests by guiding the HCPs towards the corresponding channels.
• Maintain a deep and updated knowledge of the industry regarding the therapeutic area by understanding the competition and dynamics of payers and other relevant stakeholders.
• Support HCP’s on the adequate patient identification for the rights Novartis’ product
• Provide updates on pathologies and information related to the product such as indications approved in the leaflet/label, administration, published clinical studies, safety, patient profile, among others.
• Gather and assess HCP’s information related to overall patient treatments, treatment algorithm, goals, patients journey among other relevant information in the specific therapeutic area.
• Identify new activities, tools, opportunities that will potentially facilitate or accelerate patients' access to treatment and coordinate internally for further deployment being the connection/link with the Novartis internal cross-functional teams.
• Drive & lead product/brand communication in its territory aligned with strategies and communication plan.
• Lead Patient pathway follow-up within provinces or territories with commercial public-private alliances in place or with other institutions identifying eventual pain points and proposing practical/operational solutions to those pain points identified.
• Interaction with other stakeholders relevant to the patient pathway in the therapeutic area or in each specific public-private alliance as eg Institutional pharmacies.
• Foster the use of digital tools, events & other therapeutic area related activities.
• Establish appropriate links with the PSP in order to guarantee the correct patient onboarding according to current procedures.
• Provide information about the Novartis patient support program.
• Work in liason with Access area in order to identify and implement solutions to eventual detected pain points in the patient journey and accelerate time to treatment.
• Report adverse events in compliance with the corresponding procedure.
• Behave ethically, comply with regulatory requirements and adhere to Novartis values and principles.

Role Requirements

Requirements:

Education: College degree (scientific background preferred but engineer, economics, or business degree also possibilities).
Sales representative matrícula desirable
Languages: Desirable - English: intermediate.

Experience: Previous experience in areas such as sales, commercial, market access, medical roles in the health industry.
Demonstrated ability to understand and clearly communicate scientific topics.
Efficient interpretation and communication of complex information, focus on customer experience.

• Customer engagement
• Excellent knowledge of client needs: empathy, adaptation and listening skills.
• Customer- and patient-oriented outcomes
• Good knowledge of the health system
• Strong interpersonal and problem-solving skills
• Proactivity
• Analytical thinking
• Result driven attitude
• Negotiation skills and Business acumen
• Collaboration (with all Novartis internal teams)
• Omnichannel experience (desirable)

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: Competitive salary, annual bonus, life insurance, home office policy (home office 2x a week), retirement and wellbeing plans, flexible working arrangements, birthday day-off, parental leave, subsidized dining facilities, health insurance, employee recognition platform, Gympass, employee resource groups and virtual self-development tools.
If you want to learn more about our benefits, you can access the Novartis Life Handbook: https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

393608BR

Argentina

About the role

Location: Buenos Aires

To be the main point of contact between Novartis and Healthcare Professionals (HCPs) by supporting our ecosystem of solutions (including digital ones) and reinforcing the emotional and scientific connection with stakeholders.

To act as Novartis ambassador to stakeholders (HCP Specialists, Health Institutions among others) by identifying their needs and facilitating the different medical and business tactics through the digital platforms, face to face meetings, events & activities among others, in order to support the adequate patient identification for the right Novartis product, develop & generate business opportunities being also the connection/link with the Novartis internal cross-functional teams.

Generate the adequate patient identification, follow up and support with specific point of contacts from public-private partnerships after a commercial agreement is reached.

• Act as an operator of the channels the omnichannel ecosystem in order to optimize the stakeholders experience and increase the interactions of our digital channels to provide an improved experience by providing customized recommendations.
• Provide support for medical information requests by guiding the HCPs towards the corresponding channels.
• Maintain a deep and updated knowledge of the industry regarding the therapeutic area by understanding the competition and dynamics of payers and other relevant stakeholders.
• Support HCP’s on the adequate patient identification for the rights Novartis’ product
• Provide updates on pathologies and information related to the product such as indications approved in the leaflet/label, administration, published clinical studies, safety, patient profile, among others.
• Gather and assess HCP’s information related to overall patient treatments, treatment algorithm, goals, patients journey among other relevant information in the specific therapeutic area.
• Identify new activities, tools, opportunities that will potentially facilitate or accelerate patients' access to treatment and coordinate internally for further deployment being the connection/link with the Novartis internal cross-functional teams.
• Drive & lead product/brand communication in its territory aligned with strategies and communication plan.
• Lead Patient pathway follow-up within provinces or territories with commercial public-private alliances in place or with other institutions identifying eventual pain points and proposing practical/operational solutions to those pain points identified.
• Interaction with other stakeholders relevant to the patient pathway in the therapeutic area or in each specific public-private alliance as eg Institutional pharmacies.
• Foster the use of digital tools, events & other therapeutic area related activities.
• Establish appropriate links with the PSP in order to guarantee the correct patient onboarding according to current procedures.
• Provide information about the Novartis patient support program.
• Work in liason with Access area in order to identify and implement solutions to eventual detected pain points in the patient journey and accelerate time to treatment.
• Report adverse events in compliance with the corresponding procedure.
• Behave ethically, comply with regulatory requirements and adhere to Novartis values and principles.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Role Requirements

Requirements:

Education: College degree (scientific background preferred but engineer, economics, or business degree also possibilities).
Sales representative matrícula desirable
Languages: Desirable - English: intermediate.

Experience: Previous experience in areas such as sales, commercial, market access, medical roles in the health industry.
Demonstrated ability to understand and clearly communicate scientific topics.
Efficient interpretation and communication of complex information, focus on customer experience.

• Customer engagement
• Excellent knowledge of client needs: empathy, adaptation and listening skills.
• Customer- and patient-oriented outcomes
• Good knowledge of the health system
• Strong interpersonal and problem-solving skills
• Proactivity
• Analytical thinking
• Result driven attitude
• Negotiation skills and Business acumen
• Collaboration (with all Novartis internal teams)
• Omnichannel experience (desirable)

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: Competitive salary, annual bonus, life insurance, home office policy (home office 2x a week), retirement and wellbeing plans, flexible working arrangements, birthday day-off, parental leave, subsidized dining facilities, health insurance, employee recognition platform, Gympass, employee resource groups and virtual self-development tools.
If you want to learn more about our benefits, you can access the Novartis Life Handbook: https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Division

International

Business Unit

LACan IMI

Work Location

Buenos Aires

Company/Legal Entity

Novartis Argentina S.A

Functional Area

Marketing

Job Type

Full Time

Employment Type

Regular

Shift Work

No

Early Talent

No

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