Configuration Service Engineer- It Systems

Business Area Description:

Lenovo Services is a department of Lenovo, a world leading technology company with products ranging from PC’s, Tablets, to x86 Servers.  Offices in Europe, Americas and Asia Pacific region.  Web-site address: https://www.lenovo.com/gb/en

Key Objectives of Position:

• This newly created Service Delivery role is primarily a technical role that will provide services within the Lenovo Configuration Services Facility (CFS).

Day-To-Day Tasks:

• Deploy asset tags and associated labels, collection of related data and reporting.
• System Integration & Configuration such as HDD Partitioning, Image Load, Standard software configuration, Standard BIOS settings for Lenovo equipment.
• Track (scan in/out) each system (or peripheral) as it passes through the various stages / warehouse locations of the Configuration Services facility.
• Provide accurate reports on all activities performed at this centre on a daily, weekly and/ or monthly basis.
• Develop, analyse and maintain tools that support, and automate build and test processes.
• Work with the project management team to establish, document and maintain the build process for each project.
• Plan and scale resources within the facility to cope with a staggered or spiked work demand.
• Actively assess/contribute to the continuous improvement of work, standards, processes and methodologies
• In order to cope with ongoing demand, provide advice around capability, scale of facility and other process improvements as deemed fit.
• Maintain a clean and tidy work environment within the Lenovo Configuration Services facility.
• You will work within a team that has a strong focus on collaborating and sharing knowledge among your peers to facilitate timely and superior delivery of requirements
• Provide training and guidance on build processes as required to other staff as deemed fit or necessary.
• Has the ability to work in a high pressure environment to tight time frames
• Can manage and prioritise large volumes of freight/orders

Key Competencies Needed:    

• 5-10 years' proven IT experience as a Configuration Engineer in a medium to large corporate environment

• Able to lead a team of people to deliver projects on time

• Able to problem solve and think laterally

• Proven ability to learn new and complex technology

• Able to prioritize in a fast paced, dynamic work environment

• Ability to commit and hold to delivery dates, but also work with agility and speed to respond to short-notice requests

• Effectively transfer thoughts and expresses ideas verbally in individual or group situations

• Relevant industry experience managing, designing, and implementing enterprise scale server and desktop environments

• Working Knowledge on Windows Operating Systems and MicroSoft Products

• Proven ability to troubleshoot Client solutions

• Automation and scripting skills.

• Exposure to regulated environments would be highly regarded

• Ideally technical knowledge in some of the following:

• SOE / MOE image creation and deployment
• SCCM 2012 or 2016
• Windows 10/11
• MDT
• Intune and Azure or other UEM/MDM
• VMware or Hyper-V
• Microsoft White glove, Google Zero Touch, Apple DEP
• Workspace One
• Linux, OSx, iOS, Android
• Powershell

Critical Skills  

Level of Skill 1-5, (5) being the highest

• Technical Knowledge on Client (Desktop, Notebook & Tablets) – 5
• Structured Troubleshooting Techniques - 3
• Strong Services Industry and ‘ITIL’ acumen - 3
• Good ability to communicate ideas, sound knowledge of MS Products - 4
• Strong understanding of the warranty model – 3
• Financial acumen – 3
• Fluent in English, additional language proficiencies welcomed.

Candidate Pre-Requisites

• Five (5+) years of experience in a similar role.
• Experience within IT Services and Working with Field Service Providers