Customer Care Auditor With French

At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives. 

We are currently looking for Customer Care Auditor with French to work with us in a global project with one of our most important client. 

What do we value? 

People with initiative and responsibility, who have good diction and excellent treatment with the client. We will assess those who have a technical profile or related experience in the role. 

Key Responsibilities: 

• Perform sample reviews in order to monitor compliance with customer's requirements. 

• Complete special projects and ad-hoc analyses as requested, often requiring effective presentation of large datasets and the application of statistical analysis in an effort to understand operational results and trends. 

• Develop reports and dashboards to analyze performance, productivity, effectiveness, among others, of the team. Make recommendations to Management to improve inefficiencies. 

• Participate in the development of quality monitoring forms, samples, quality standards and training. 

• Track actions and their impact on the overall operation. 

• Monitor calls, chats and emails to ensure quality and consistency in messaging. 

• Provide Support team management with regular feedback on employee performance. 

• Coordinate with Training team to document and ensure adherence to policies, procedures and processes. Suggest changes as identified. 

• Track, analyze and distribute KPIs on a daily, weekly and monthly basis to the management 

• Team. 

•  Calibrate constantly on audit review criteria to ensure the client’s and our operation’s understanding of the processes is the same. 

Necessary skills and experience required: 

• Bachelor’s degree or equivalent practical experience. 

• Advanced French level is a MUST. 

• Intermediate English level. 

• Knowledge in Google tools: Spreadsheets, Slides, Docs, etc. 

• Capable of providing feedback, pointing out areas of improvement. 

• Attention to detail. 

• Previous experience in Quality/ Contact Center is a plus. 

Why Cognizant? 

• A career in one of the largest and fastest growing IT services providers worldwide. 

• Ongoing support and funding with training and development plans. 

• Opportunity to work for leading global companies. 

• Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive. 

• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process. 

Location: Buenos Aires, Argentina. 

Shift: Hybrid - Full Time. 

Are you ready? 

Join our team!