DirecciónAs one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.
Key responsibilities:
This role has responsibility for handling daily Customer Service tasks and
interacts with both internal stakeholders as well as External Clients/Shippers. May support peers with technical or process related challenges during process execution.
- Handles Customer service tasks on a daily basis.
- Responds to all inquiries in a timely and accurate manner.
- Provides quality service to both internal and external customers.
- Focuses on high-quality data to set a high standard for all the
- assignments managed.
- May perform root cause analyses in the event of escalations.
- May train new hires on the process(es).
We are looking for:
- At least 2 years' experience in large operations;
- Bachelor Degree in International Trade or related fields;
- Proficient in the use of MS Office in particular, Excel;
- Advanced English level is mandatory;
- Portuguese is a nice to have;
- Exports - operational knowledge;
- Experience in logistics or freight forwarding operations Air, Ocean & Land (required);
- New client implementation is a bonus;
- Soft skills: Forward thinking, positive / ‘Can do’ attitude, can work under pressure, open for suggestion and willing to share, effective and solid Customer Service oriented skills.
At Maersk we value the diversity of our talents and will always strive to recruit the best person for the job. We value diversity in all its forms, including – but not limited to – gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and to see it as a true source of strength for building high-performance teams.
About us
A.P. Moller-Maersk is an integrated container logistics company that works to connect and simplify our customers' Supply Chains. As a global leader in transportation services, we operate in 130 countries and employ about 70,000 people.
With an offer of end-to-end products and digital services, continuous customer engagement and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere in the world. Learn more about us:
Maersk is committed to equal employment opportunity and providing reasonable accommodation to applicants with physical and/or mental disabilities. We value diversity and prohibit discrimination against any candidate based on race, color, gender, sex, age, religion, creed, nationality, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information or any other characteristic protected by federal, state, or local law.
