DirecciónOverview
This position is designed for an individual who is tech-savvy and passionate about cloud technology, with a strong background in Cloud and IT Service Management.
The CSAM plays a crucial role in assisting our strategic enterprise customers in maximizing the benefits of Microsoft products and services.
Serving as the primary delivery and operations lead, you will collaborate with strategic customers, helping them accelerate value realization on our Digital Cloud platforms.
Your responsibilities include end-to-end post-sales delivery, support orchestration, and aligning resources to achieve customer business outcomes.
This role provides an opportunity for career growth, allowing you to leverage your delivery management skills and deepen your expertise in cloud and industry.
The position offers flexibility, with the option to work up to 50% from home. Explore the CSAM role in the Customer Success Unit at Microsoft and be prepared to make a significant impact.
Qualifications
Required / Minimum Qualifications
- Bachelor's Degree in Business, Industry / Technical Engineer, Computer Science or related field AND 4+ years Customer Success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Computer Science, or related field AND 3+ years Customer Success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- Business level fluency to read, write and speak English.
- Business level fluency to read, write and speak Spanish.
Additional or Preferred Qualifications
- Bachelor's Degree in Business, Computer Science or related field AND 12+ years Customer Success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Computer Science, or related field AND 10+ years Customer Success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
- 5+ years relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent certification.
Responsibilities
Customer Relationship Management
Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal / external stakeholders.
Customer Success Leadership - Consumption Leadership
Partners with customers to understand their business objectives and prioirites, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute Customer Success plans to meet them in order to manage consumption holistically across the entire portfolio.
Customer Success Leadership - Customer Strategy and Growth
- Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
- Aligns with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work.
Customer Success Leadership Delivery and Program Management
In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing Customer Success.
Technical Relevance
Leverages foundational industry, technical expertise, and visionary mindset to enable Customer Success.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
