Dirección
forma de trabajo****Target location for this role is a candidate local to Houston, TX supporting business in that area. Candidate must be local or willing to relocate to that area.****
Position Description:
We are looking for a smart, enthusiastic, and motivated individual to join us as we expand our as-a-Service business. As part of the Lenovo Customer Success team, you will own our customer relationships, our customer’s realization of Lenovo’s value proposition, and ultimately enable a seamless and effortless experience for our customers. This is a strategic role within Lenovo, so you will be driving key processes as we scale our infrastructure services business.
You will take on key initial customers requiring high-touch and training as they onboard in the next 6 months. Over time, your growth as a trusted advisor to our customers and product expertise with Lenovo’s technology will position you to help our customers best navigate their evolving environments. This is a great opportunity to learn, grow, and own a critical new aspect of Lenovo’s business.
What you'll do:
- Operate as an Account Manager, handling customer requests – including proactive issue resolution, issue escalation, and usage trending and forecasting.
- Support the onboarding process for new accounts to ensure successful implementations.
- Establish and maintain close relationships with clients at multiple organizational levels.
- Grow, and expand customer product adoption and revenue.
- Develop operational reports to communicate status of operations to customers and internal teams.
- Develop a deep understanding of Lenovo’s technology to help create best practices for Customer Success (e.g. help create presentations, reports, etc.)
- Provide internal operations support - including coordinating across internal business functions, reconciling invoicing, optimizing, and documenting workflows, contract management.
Position Requirements:
- 5+ years of account management, consulting, or project management experience.
- High-level technical knowledge of cloud, data center, and storage services and solutions.
- Client facing experience within a technology company is required, subscription business model experience preferred.
- Experience supporting customers in the oil and gas industry.
- Demonstrated finance and analytical capability, with experience building, analyzing, and interpreting customer data to influence stakeholder decision making.
- Extensive knowledge of Salesforce, Microsoft Office required.
Preferred Qualifications:
- Exceptional communication and presentation skills (both written and verbal).
- Passionate about creating value for your customers.
- Proven ability to manage multiple projects simultaneously with strict attention to detail.
- Ability to interact with enterprise customer teams at various levels of technical and non-technical depth.
- Experience providing insights, building relationships with, and driving value to C-Level clients in B2B environment.
- Experience discovering key goals and steering customer stakeholders with success plans.
- Experience working with cross-functional teams (Marketing, Finance, Product, Sales, Support, Revenue Ops) to provide Voice of the Customer.
