Customer Support Specialist (Argentina)

Our client’s mission is to change the way people live in their homes by making home services more accessible. As the leading provider of lifestyle services to the multifamily industry, they offer daily chores and house-keeping services to more than 3,000 apartment communities across the US, and we work with over 200 of the top apartment managers in the country. Through their app, apartment residents can easily have their clothes folded, their dishes washed, their bed sheets changed, or their bathrooms cleaned. Venture-backed and headquartered in Austin, our client has more than 80 employees and is growing rapidly. They promote a people-first culture where curiosity, ownership, hustle, and boldness are valued and encouraged. We are seeking a people person with a desire to help others in a fast-paced environment. You will work with existing Support Specialists, your Support Supervisor, customers, and other departments to provide a delightful customer experience. Rate in USD: 06$ per hour Key Responsibilities Provide a delightful customer experience through managing inbound emails, text messages, chat, and some outbound calls. Monitor bookings in progress, help our service providers resolve issues, and ensure timely completion of services. Generate outbound text, call, or email communications to proactively address issues with bookings. Perform clerical tasks in a well-organized and timely manner. Provide feedback on process improvement opportunities and contribute to projects as assigned All other duties as assigned Requirements Available to work a minimum of 40 hours/week, including the occasional evening and weekend. Most of the action on our customer service team takes place between 9 a.m. and 6 p.m. CST, but Spruce provides support from 7 a.m. to 9 p.m. CST on weekdays and 8 a.m. to 8 p.m. CST on weekends. 1-2 years of prior experience in a BPO, multi-family, hospitality, or customer service role.  Love working with people and solving problems while maintaining a positive, can-do attitude. Can work independently in a self-directed setting. Proficient at navigating multiple apps at a time and demonstrated the ability to prioritize multiple Tasks. Detail-oriented with excellent communication skills in writing, in person, or by phone. Able to problem-solve in the moment and execute solutions with firm judgment. Must possess your own laptop/desktop that meets the following minimum qualifications: Processor: Core i5 or higher RAM: 8GB or higher Must have a reliable internet connection with the following bandwidth requirements: Minimum Download Speed: 6 Mbps Minimum Upload Speed: 5 Mbps A quiet, private place in your home where you can work without background noise and interruption Benefits Work from home Access to diverse projects Opportunities for professional growth Collaboration with diverse teams No commute time No dress code (unless there’s a meeting!) Eco-friendly work lifestyle Exposure to a multicultural team Potential for long-term engagement Improved work-life balance About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit  www.1840andco.com  to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at  jobs.1840andco.com Powered by JazzHR