DirecciónWe are looking for an experienced Data Analyst to join our team. The successful candidate will be responsible for partnering with field teams to understand data requirements, developing a deep understanding of company products and value messaging, and creating custom dashboards to improve the efficiency of data requests.
The Data Analyst will also play a critical role in running data analytics associated with upsell motions or preventing downgrades in customer accounts.
Responsibilities :
- Partner with field teams to understand data requirements and provide guidance on ways to measure operational performance
- Develop deep understanding of the company s products, value messaging, and backend data to advise teams on appropriate KPIs that can be used in customer engagements
- Help build custom dashboards and improve efficiency of repetitive data requests
- Aim to become trusted advisor by running data analytics associated with upsell motions or preventing downgrade in customer accounts
- Evangelize the capabilities of PagerDuty across multiple teams
