Desktop Support

·       We are looking for someone who has prior Deskside Support - L2

Roles and Responsibilities:  

·       Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required

·       Stage Build and Image systems with standard client image

·       Complete special projects as required by Customer

·       When required, provide support for the Manufacturing “shop Floor” handhelds, laptops and scanner devices.

·       Collaborate with other site and corporate IT staff in the resolution of issues

·       Level 2 onsite or remote support for complex customer issues and requests

·       Accountable for procurement and Asset management of end user devices

·       Project lead for customer relocations and departmental infrastructure build out

·       Support mobile users who work at home, travel, or work from a remote office, using remote console software

·       Troubleshoots and resolves complex multi-user computer systems and LAN, WAN and voice connectivity problems, including user access and component configuration

·       Coordinates as smart hands with different technology workgroups and attends to break/fix engagement as required

·       Ensures all site maintenance checklists are completed and meet information security compliance

·       Support video and audio conferencing requests as necessary

·       Troubleshoot networked and local printers

·       Performing daily operational procedures - manage their queue, update tickets

·       Various health and systems checks if required

Must have skills and requirements :

·       Basic understanding of technologies including VoIP, TCP/IP

·       Basic knowledge of LAN and WAN systems

·       Provide aid and support for DSS technicians

·       Provide courteous customer support to users

·       Monitor all open tickets to ensure prompt closure and resolution

·       Minimum of 3 years of experience in a support role in delivering IT services

·       Responsible, autonomous, accountable and able to work independently on most aspects of their role under a moderate degree of supervision

·       Experience with IT infrastructure area support - DSS, OS Windows (workstations), LAN, Printing Services

Years of experience:

·       2 Years to 15 Years