DirecciónJob Description
How will you make an impact?
We are looking for an experienced and motivated Chromatography Data System Implementation & Training Specialist focusing on Chromeleon and other Laboratory Informatics Products. The right candidate for this position is someone who enjoys taking personal responsibility for their customer's success and working in a fast-paced team environment along with other like-minded people!
What will you do?
Be a critical piece of our success in assisting the implementations of our Enterprise Software solution in our customers' laboratories, responsible for providing services and training for our CDS customers.
- Deliver specialist services and consulting engagements for Chromeleon and Ardia Chromatography Data Systems including implementations, end-user training, administration training and implementation guidance
- Develop, implement and help deliver a training program to ensure that our customer's learning and development strategy is aligned with the needs of the business. Identify and deliver improvements to training processes and documentation
- Project facilitation of regional and global projects, including detailed and time-bound project plans, timeline management and responsibility for communication of blocking issues
- Represent our team in a positive and professional manner in all engagements with Thermo Fisher Scientific customers, both external and internal
- Contribute to customer allegiance by building strong customer relationships and promoting an excellent customer experience
- Help on continuous improvement through our Practical Process Improvement Business System
Qualifications
- Expert knowledge of Chromeleon CDS
- Broad knowledge of chromatography instrumentation, such as HPLC, GC, IC & Mass Spec
- Good knowledge of Windows network environments, SQL Server and Oracle databases
- Organised demeanour with ability to prioritize and occasionally work under stress in a matrix corporation
- Customer-focused and professional demeanour
- Good interpersonal communication (written and oral) in English and preferably a second language
- Willingness to travel 50% or greater of working time over any 1-year period, focused primarily on the DACH region
