Partner Relations Analyst - US Client

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Specialist

Job Description & Summary

A career in Partner Affairs, within Internal Firm Services, will provide you with the opportunity to provide strategic and operational support to current and former partners of the Firm. You’ll have a big part in supporting our partners from assisting with partner admissions and talent development to partner compensation, administration, and benefits.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Specialist, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for efficiencies and improvements when performing work.
• Take action to stay current with new and evolving technology.
• Use tools, techniques and firm standard methodologies to support research, analysis and problem solving.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Manage expectations of stakeholders effectively.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.

In Partner Relations you will work as an integrated team with our US stakeholders. The team provides guidance on inquiries made by retired Partners, withdrawn or soon to be retired from PwC. To perform this, the team reviews data, manages an internal platform and works on internal communications.

Partners Support

• Retirement Packages: preparing, receiving and processing these to verify information and perform system updates based on the partner status. The packages include various documents for benefit payments, beneficiary designation and Outgoing Email notification.
• Partner’s Platform: access management and customer service for active and retired partners. This platform allows to keep track of open tickets and their progress to record completion.
• Helpline: partners can reach out over the phone and leave a message for the team to review and act upon providing answers to the corresponding partner

Communications

• Obituary write up and distribution
• On-demand communications
• US weekly Public Policy Issues

Preferred skills

• Advanced Excel.
  
• 1 year of communications or administrative experience.
  

Nice to have:

• Alteryx.
  
• Process automation.
  

Soft Skills:

• Excellent communication skills, Flexibility, Adaptability, Process improvement, Self-starter, Dynamic.
  

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred: Bachelor Degree

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date