Re-Entry Advisor I

Position Summary

The Re-Entry Advisor is responsible for contacting and assisting students interested in returning to NUfor their degree program. This position interacts with a number of cross-functional teams within the University including Student Services,Office of the Deans, Registrar's office and Financial Aid to problem solve for students re-entering NU.

EssentialFunctions:

• Contact perspective reentry students using various communication channels.
• Performs all stages oflead, application, and enrollment management on behalf of prospects, including but not limited to, following the Re-Entry Interview Guide,managing lead and applicant pipeline, performing Satisfactory Academic Progress (SAP) evaluation for student, SAP Appeals, requesting Dean'sexceptions, CAS Petition(s) or Plan Changes on behalf of student, reviewing initial financial review with student and administrative work asnecessary.
• Sends acceptance letters and degree plans to applicants.
• Communicates effectively and continuously withapplicants to keep them involved in the final stages of the enrollment process.
• Answers applicant's questions and addresses concernsand issues to prepare them to be successful students within NU's learning environment.
• Assists in resolution of technology issuesarising from the application or enrollment process.
• Troubleshoots and resolves customer service issues arising during the enrollmentprocess.
• Processes first course requests.
• Facilitates timely communication with new students to ensure successful enrollmenthandoff to the School's Academic Advisor.
• Works with one or more mentors to consistently improve skills.
• Passes allassessments related to required training.
• Maintains high level of customer service at all times.
• Maintains a positiveworking attitude and provides help to other team members, as needed.
• Reasonable and consistent attendance to fulfill requirements ofthe position.
• Other duties as assigned.

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Bachelor's degree from a regionally accredited universitypreferred; and 1-year relevant experience in student support preferred; or equivalent combination of education andexperience.
• Education sales experience preferred.
• Experience in higher education preferred.
• Experience working in atechnology-driven enterprise preferred.
• All skills, abilities, and education will be considered for minimumqualifications.

Competencies/Technical/Functional Skills:

• Ability to participate as an active team memberof the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smoothrunning of teams without necessarily taking the lead.
• Accepts personal accountability, proactively seeks resolution for personallimitations head-on; and supports honesty and respect towards others, the company and oneself.
• Actively seeks to influence, buildeffective relationships and gain alignment with peers, functional partners and/or external partners to accomplish businessobjectives. 
• Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designsand implements new or cutting-edge programs/processes.  Ability to generate and/or recognize imaginative or creative solutions that generatesuccessful outcomes.
• Working knowledge, principles and practices of office management/systems within a higher education environment,preferred. Demonstrates an understanding of underlying organizational issues.
• Intermediate use of computers and Microsoft OfficeSuite Applications such as Word, Excel, Power Point, Outlook.
• Work independently and foster a cooperative spirit within a largeand/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changingpriorities.
• Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates theability to focus on achieving results consistent with the organization's objectives. As a leader, develops goals based on the organization'svision, mission, strategic goals and objectives.
• Strong interpersonal skills and the ability to effectively communicate with a widerange of individual of constituencies in a diverse community.
• Work independently and foster a cooperative spirit within a largeand/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changingpriorities.

Location: Remote

Travel:  N/A

Candidate receiving offers will be offered a salary/payrate commensurate with experience that vary based on a candidate's qualifications, skills, and competencies.  Absent exceptionalcircumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on theminimum exemption threshold based on state of residency. Base pay is one component of National University's total rewards package, as we arededicated to supporting the needs of the "whole you" with our holistic approach to employee benefits by offering comprehensive well-beingbenefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

Compensation Range:

Hourly: $17.70 - $23.00

National University is committed to maintaining a high-quality, diverseworkforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportiveacademic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense ofcommunity and a commitment to diversity. With programs available both online and at our many campus locations, National University is aleader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners andworking professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee orapplicant for employee per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative peoplecome together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal considerationfor employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color,ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity,national origin, and other legally protected group status.