Dirección
forma de trabajoJob Summary
The Customer Service Coordinator is responsible for managing customer service requests, inquiries, and complaints. They will be responsible for coordinating with other departments within the organization to resolve customer issues promptly and efficiently.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries/orders, complaints, and requests, ensuring that all issues are resolved in a timely and satisfactory manner.
- Respond to customer inquiries promptly, utilizing a variety of channels such as phone, email, or chat.
- Coordinate with other departments to resolve customer issues, ensuring that customer service is delivered to a high standard.
- Ensure that customer complaints are handled in accordance with company policy, escalating issues as necessary to senior management.
- Develop and maintain a thorough understanding of the organization's products and services, ensuring that accurate information is provided to customers.
- Provide regular reports to the customer service manager on customer feedback and Service Delivery performance.
- Work with the customer service team to develop and implement customer service strategies and initiatives to improve customer satisfaction.
- Manage customer service metrics such as response time, resolution time, and customer satisfaction ratings.
Key Requirements:
- Bachelor's degree in a relevant field, such as Business Administration, IT or Engineering.
- 3-5 years of experience in customer service, preferably in a coordinator or supervisory role.
- Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and senior management.
- Strong problem-solving skills, with the ability to identify and resolve customer issues efficiently.
- Ability to work under pressure and prioritize competing demands.
- Excellent organizational and time management skills.
- Strong attention to detail.
- Ability to work independently and as part of a team.
