DirecciónAbout OneSeven Technology:
OneSeven Tech is a Digital Product Studio for Startups and Enterprises. Empowered by a global team, we help companies plan, design, build, and support high-quality software products. Our portfolio of startups has raised over $55 million from top VCs and accelerators. Our Enterprise clients range from mid-market 2,000-person organizations to publicly traded enterprises on the NASDAQ.
We love building digital products and helping companies succeed in their market. Working at OneSeven is an excellent opportunity to test your skills, build new skills, and be an early employee at a growing startup.
OST's Headquarters is in Miami, Florida, but our employees work remotely worldwide. Our 3 main locations are Miami, Mexico City, Mexico, and Buenos Aires, Argentina. We are looking for talented software experts to join our team near one of our three locations.
About the Role: You will help track, log, and resolve bugs and exceptions from our systems and platforms to keep our products running correctly, as well as ensure systems security and applications performance by tracking and monitoring them with our stack tools.
Onboarding: For the first few months, this candidate will be required to work in the office 2-3 times a week with the CEO and Engineering lead for faster onboarding. After a few months, a more hybrid approach will be accepted.
Responsibilities:
- Research and identify solutions for issues in our software systems.
- Communicate well with customers using targeted questions to understand the root of the problem quickly
- Track system security issues
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged and documented
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients.
- Collaborate with the project team to understand product changes and requirements to deal with issues/defects promptly
- Assist in maintaining organized task management, ensuring all bugs are logged and tracked. Identify, log, and track bugs and other issues
- Work closely with the development team to ensure that all aspects of the system are working well after the issue is reported/fixed
- Monitor application performance and troubleshoot issues
- Maintain quality standards and make sure that all products meet customer expectations
Qualifications:
- Intermediate English level (important)
- Programming experience with modern JavaScript frameworks like React, JavaScript, Vue, and Angular.
- Programming experience with TypeScript, Node.js or Ruby on Rails in the backend.
- Experience working with monitoring tools like Sentry, New Relic, etc.
- Experience working as a Technical Support Engineer, Software Engineer, or similar role
- Ability to quickly adapt, learn, and solve problems
- Team player, willing to jump outside of their role to help the greater team.
- Ability to research as you work
- Ability to be accountable for your own time in a fully remote environment
- The desire to contribute to a growing, dynamic team and help shape process, practice, and operations
- You will need to provide your own workspace with reliable Internet service
- Good understanding of computer systems, mobile devices, and other tech products
- Agile + Scrum Methodology knowledge
- You are passionate about the startup environment and eager to learn.
- You have a keen eye for detail and excel in documentation.
- You are highly organized and proficient in task management.
- Strong written and verbal communication skills.
- Frontend/Backend understanding is a must
- Ability to write, read, and understand code (Python, Javascript, SQL, and others)
- Knowledge of bug tracking and issue management tools
- Ability to work both independently and collaboratively in a fast-paced environment
Benefits/Compensation:
- Hybrid - occasionally a few times a week in office and the rest remote
- Contract-based employment
- Starting at $800 - $1500 USD depending on qualifications
- Unlimited PTO
- There are currently NO formal benefits packages available (health insurance, retirement plans).
- Trial period for 2 months after which we will reevaluate the contract
- Freelance - we are open to it
PLEASE NOTE: 1-2 INTERVIEWS WILL BE IN THE OFFICE IN BUENOS AIRES.
