DirecciónOBJECTIVE OF THE OFFICE/DEPARTMENT
This requisition is for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)
The Department of Health Systems and Services (HSS) is responsible for promoting, coordinating, and implementing the Organization’s technical cooperation in health systems and services development to achieve Universal Access to Health and Universal Health Coverage (Universal Health), based on the Primary Health Care approach. HSS promotes evidence-based policies, strategies, and plans to transform national health systems to improve equity and resilience, as health systems move towards the achievement of Universal Health, strengthening governance and stewardship, increasing, and improving health financing and social protection, and supporting the development of integrated networks of health services based on a highly resolutive first level of care. HSS strengthens national capacity in the organization of people-centered health services, integrating the life course approach, ensuring quality of care and patient safety, and the effective deployment and management of human resources.
DESCRIPTION OF DUTIES
Under the general supervision of the Director, Communications (CMU) and the direct supervision of the Director, Health Systems and Services (HSS), the incumbent is responsible for, but not necessarily limited to the following assigned duties:
1. Coordinate the adoption and implementation of the Knowledge Management and Communications Strategy within the Department, in close coordination with the Department of Evidence and Intelligence for Action in Health (EIH) and the Department of Communications (CMU); address the established general priorities to contribute to the Sustainable Development Goals (SDGs), with modern information technology tools and improved methodologies of information sharing and Knowledge Management initiatives
2. Take the lead in the development of the Department’s communication and advocacy activities to support and promote the Department’s biennial work plan (BWP) and strategic objectives; assist in the development of education and advocacy materials; provide strategic support to develop and strengthen a consolidated approach to synchronize and harmonize Knowledge Management and communications initiatives
3. Develop, implement, coordinate and evaluate the Knowledge Management and information sharing strategies and activities for the Department, in collaboration with the Director, Unit Chiefs, and technical staff in the Department; assist in the design and implementation of an integrated management approach of the Department’s dissemination, communication and publication policies/guidelines to promote the technical cooperation projects and the production of project-specific technical publications and promotional materials
4. Collaborate in strategy and program development for communication campaigns of special significance for the Department; identify information requirements and issues and provide timely solutions
5. Identify opportunities to use existing and emerging online tools to monitor and collect information to support technical staff in gathering evidence-based information for program implementation and policies; review web-metrics reports, provide support and one-to-one training for current and emerging online communication channels
6. Serve as the EIH and CMU’s focal point in the Department to provide strategic support and inputs to develop the principal EIH and CMU’s products and services, organized by the following areas of work:
Knowledge Management & Organizational Learning: conduct face-to-face and/or virtual orientation/training sessions for the Department’s staff regarding the use and best practices of virtual tools; assist in identifying, developing and implementing Communities of Practice (CoPs); develop and maintain the Intranet/Website for the Department; coordinate and support the content management activities, ensuring quality and integrity of information published on both sites
Editorial Services: provide editorial support for scientific, technical and/or promotional materials produced by the Department for specific internal/external audiences, ensuring quality and integrity of information
Library and Information Networks: participate in the review process to update the Organization’s taxonomy and information architecture; coordinate and work with the Library to provide to the Department staff the accessibility to scientific articles and bibliographic databases, etc; develop and promote digital literacy initiatives for the Department staff and within the program of work, based on EIH guidelines and Learning Board; promote the integration with the institutional repository initiative and promote the operation of the Virtual Health Library related to the Department’s production, in coordination with EIH/BIREME;
Multimedia Relations and Services: following the relevant CMU’s SOPs, act as contact person and work closely with CMU’s teams to coordinate the timely response toexternal media requests (interviews, press releases, etc); edit content for press releases, fact sheets, campaign materials, video scripts, etc; review these materials for content, accuracy, and consistency in terminology and style; provide training to the Department’s technical staff in external communication methods, including media training; support and reinforce internal and external communications actions
Institutional Branding: provide technical support in the promotion of a focused branding and strategic approach to the Organization’s name, visual recognition, public relations efforts, and campaigns across all Department’s visual communication, media and associated networks; coordinate and provide data regarding the production of the Department’s information products, based on the guidelines of the Publishing Policy and the Institutional Branding principles and standards
Campaigns and initiatives: ensure HSS visibility in Organization’s thematic campaigns, including World Health Days of significance for the Department
7. Support and promote the correct and innovative use of the virtual resources and platforms, and the social and institutional networks; develop and maintain a database of professionals who work with Knowledge Management and Communications within the Department and externally; identify opportunities for and forges strategic partnerships to improve dialogue and outreach activities to promote the Department’s program of work
8. Perform other related duties, as assigned.
REQUIRED QUALIFICATIONS
Education:
Essential:A bachelor’s degree in information sciences, information management, Knowledge Management, communications or any other field related to the functions of the post, from a recognized institution.
Desirable:Training in emerging technologies and methodologies for Knowledge Management and communication would be an asset.
If your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position.WHO, only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / (UNESCO). The list can be accessed: http://www.whed.net/. PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process.
Experience:
Essential: Fiveyears of combined national and international experience working in the area of information and Knowledge Management and/or communication projects.
SKILLS:
PAHO Competencies:
- Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.
- Teamwork:Collaborate and cooperate with other/Deal effectively with conflict - Creates team spirit; promotes collaboration and open communication in the team; proactively supports others; welcomes team responsibilities and drives team results; promotes knowledge sharing in the team.Proactively identifies conflicts and facilitates their resolution in a respectful manner; tactfully resolves conflicts between or with others and takes action to reduce any possible tension; effectively builds a rapport with individuals and teams, establishing good personal and professional relationships, as well as minimizing risk of potential conflict.
- Respecting and promoting individual and cultural differences:Relate well to diversity in others and capitalize on such diversity - Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.
- Communication:Express oneself clearly when speaking/Listen/Write effectively/Share knowledge - Foresees communication needs of audience and targets message accordingly.Facilitates open communication; encourages others to share their views openly and takes time to understand and consider their views.Writes down ideas in a clear, structured, logical and credible way; drafts and supports the development of guidelines, policies and procedures.Shares relevant information openly and ensures that the shared information is understood; considers knowledge sharing as a constructive working method and demonstrates awareness of the Organization.
- Knowing and Managing Yourself:Remain productive/Continuously learn -Remains objective and focused even in a “changing and moving” environment; continues to display positive behavior when facing some constraints; keeps challenges in perspective. Seeks all relevant information for decision making from a wide range of sources; quickly learns new competencies and skills that expand role capability; shows rapid understanding of new and/or complex information relevant to job.
- Producing results:Work efficiently and independently/ Deliver quality results/Take responsibility - Prioritizes work, monitors own progress against objectives and adapts plans as required; communicates adjustments as necessary. Acts proactively and stimulates action as needed; handles problems effectively and constructively. Produces high-quality results and workable solutions that meet clients’ needs. Works independently to produce new results and sets own timelines effectively and efficiently.Demonstrates positive attitude in working on new projects and initiatives.Demonstrates accountability for own success, as well as for errors; learns from experience.
- Moving forward in a changing environment: Propose change/Adapt to change - Suggests and articulates effective and efficient proposals for change as needed when new circumstances arise. Quickly and effectively adapts own work approach in response to new demands and changing priorities.
Technical Expertise:
- Theoretical knowledge of the principles and practices of Knowledge Management and communication, organization, distribution, dissemination, collaboration and refinement of information and best practices.
- Proven ability to develop and deliver Knowledge Management programs and/or content management systems and information architecture.
- Knowledge and skills in emerging information and communication technologies for Knowledge Management sharing and virtual collaboration; skills in electronic/digital library systems and methodologies.
- In-depth knowledge and understanding of knowledge sharing methodologies, concepts, and tools and their role to become a cross-cutting knowledge-based learning organization.
- Ability to establish and maintain collaborative relationships within and outside the Organization.
- Mature judgment, strong technical, analytical and conceptual skills; demonstrated ability to assess, analyze, synthesize and provide recommendation on key managerial and administrative issues.
- Ability to integrate managerial and administrative inputs into recommendation for decision-making process; ability to work independently and to manage multiple assignments simultaneously in a complex organizational environment.
- Strong professional oral and writing skills, including the development of reports, oral presentations, and technical/persuasive documents for consideration at the highest levels of the Organization.
Languages:
Very good knowledge of Spanish or English with a working knowledge of the other language.Knowledge of French or Portuguese would be an asset.
IT Skills:
Demonstrated ability to effectively use current technology and software, spreadsheets and presentations as well as Enterprise Resource Planning (ERP) and management information systems. Other IT skills and knowledge of other software programs such as Visio, Microsoft Excel, Outlook, OneDrive, PowerPoint, Teams, SharePoint and Word are considered essential. Knowledge of Web 2.0 concepts, Virtual Collaboration tools; open-source tools such as Drupal, etc.
REMUNERATION
Annual Salary: (Net of taxes)
US$50,377.00 post adjustment
Post Adjustment: 70.2% of the above figure(s).This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.
ADDITIONAL INFORMATION
This vacancy notice may be used to fill other similar positions at the same grade level.
Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual. For information on PAHO please visit: http://www.paho.org PAHO/WHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities. PAHO/WHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct. PAHO/WHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoing will be terminated and may also face criminal prosecution. PAHO/WHO is committed to workforce diversity. PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco. PAHO/WHO offers an attractive compensation package including an annual net salary and post adjustment, which reflects the cost of living in a particular duty station and exchange rates (subject to mandatory deductions for pension contributions and health insurance).Other benefits include: 30 days annual leave, dependency benefits, pension plan and health insurance scheme. Benefits for internationally recruited staff may include home leave, travel and removal expenses on appointment and separation, education grant for dependent children, assignment grant and rental subsidy. Candidates appointed to an international post with PAHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world. All applicants are required to complete an on-line profile to be considered for this post. Candidates will be contacted only if they are under serious consideration. A written test and/or interview will be held for this post. The PD is the official documentation for organization purposes.
