Support Analyst - Cache/Mumps

About Us:

Cognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.  

 Cognizant Technology Solutions is looking for “Support Analyst - Cache/Mumps” to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!

Job Location: Remote/Tampa (Tampa - FL USA)

Applications will be accepted until 01/30/2024

·         10-15 years of relevant experience.

·         Knowledge of Diagnostics/Pathology Business Operations, workflows and software’s related to the same is intended.

·         Knowledge of technical advancements and applying laboratory information systems functionality to enhance efficiency and laboratory quality.

·         Proven experience in managing business critical Laboratory applications.

·         3 to 5 years Cache/Mumps(M/Cache) development experience.

·         Excellent program debugging and proficiency in troubleshooting production issues.

·         Excellent organizational, time management, customer service, prioritization and multi-tasking skills

·         Excellent knowledge of and proficiency in the software development lifecycle phases, project management, process management and change management.

·         Preferred - 10+ years healthcare development experience.

·         Preferred – 2+ years Object-oriented development.

·         Preferred – Knowledge of Antrim-based Laboratory Information Systems

·         Preferred – Development of software solutions utilizing a variety of programming languages including M/Cache, JAVA, SQL, Angular JS, JSON, etc 

·         Application experience with MS Windows, MS Office, MS Lync, and MS Outlook.

·         Assess laboratory information systems for efficient and effective use related to patient care, user satisfaction, clinical productivity, and quality outcomes.

·         Identify and implement standardized improvement opportunities with workflow processes and laboratory information systems as they relate to the practice of the end users.

·         Manage critical business application changes, enhancements, and process improvements.

·         Maintain partnership with relevant stakeholders including Business, Information Technology counterparts and Vendors.

·         Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited.

·         Report on Application Health and analyze results to create action plans to deliver Continual Service Improvement (CSI) to improve service level agreement.

·         Map and develop internal workflow procedures and processes and training plans to ensure knowledge transfer and training takes place in a timely and efficient manner.

·         Monitor systems and trends and prevent occurrence of incidents, problems and improve overall performance.

·         Schedule, track and facilitate acceptance of changes to the production environments by using the applicable Configuration Management, Change Management and Production Service Readiness processes.

·         Create, update, and manage weekly, monthly, yearly reporting for internal and client use

·         Excellent interpersonal and communication skills

·         Rotational Weekend / Holiday support on-call as required.

·         Competencies:  Learning on the Fly; Decision Quality; Priority Setting; Customer Focus; Problem Solving; Informing; Technical Learning; Functional/Technical Skills

·         Ability to multi-task, Analytical skills, Ability to follow verbal or written instructions, thinking analytically, Communication, Using effective verbal communication, Using effective written communication, Handling stress & emotions, Concentrating on tasks, Making decisions, Adjusting to change, Examining/observing details, Sitting for long periods at a time

 

Must Haves:

•                      Knowledge of Diagnostics/Pathology Business Operations, workflows and software’s related to the same is intended.

•                      Proven experience in managing business critical Laboratory applications.

•                      3 to 5 years Cache/Mumps(M/Cache) development experience

•                      Excellent program debugging and proficiency in troubleshooting production issues.

•                      Preferred – Development of software solutions utilizing a variety of programming languages including M/Cache, JAVA, SQL, Angular JS, JSON, etc

Work Authorization:

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

 Salary and Other Compensation:

The annual salary for this position is between $90,000 – $110,000 depending on experience and other qualifications of the successful candidate.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

 Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. 

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jan 26 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.