DirecciónABOUT THE OPPORTUNITY
Responsible for providing field post-sales support of hardware systems, sub-systems and / or applications for customers utilizing different diagnostic capabilities.
Supports and implements complex end-user installations, configurations, upgrades and migrations through problem isolation, verification, resolution and documentation.
May include supporting 3rd party products. Critical problem solving related to VoIP, IP endpoints, PBXs, licenses, FW upgrades, circuit boards, Linux, etc.
This is a post-sales field support position. Requires exercise of independent judgment and discretion. Provides solutions to a diverse range of moderately complex problems.
Requires +2 years’ experience or substantially same technical knowledge level acquired through combination of work experience and formal instruction.
ABOUT YOU
- LAN switching experience.
- Familiarity with LAN / WAN VoIP configurations including QOS configurations.
- Deep knowledge of some Ayaya products such as CM, AES, CMS, Gateways, WFO, VP, SBC, etc.
- Good knowledge handling tools such as packet analyzer (WireShark) and desirable protocols analyzer.
- Call Center applications support experience.
- Communicate effectively (verbal & written) with all levels of customer contacts, management, users, and external support vendors.
- Work experience and willing to learn.
- Team oriented and self-sufficient, able to perform duties under pressure.
- Capable of providing resolutions with common sense.
- Works with limited guidance.
- English (Intermediate - Advanced level command)
- Working schedule : Monday to Friday from 09 : 00 to 18 : 00 Hs and availability on call.
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Experience
2 - 3 Years of Experience
Education
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Preferred Certifications
