DirecciónWhere: Remote Work
Type: Freelance
Number of moderators to hire: Multiple
Who we Are:
Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Sony Playstation, Mondelez ,Keurig Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.
We believe that brand protection protects more than just our clients’ brands but also their online communities. Our aim is to ensure clients that their audiences’s voice matters and they have a safe place for communication.
📱 Do you have an interest in creating safe online communities?
🎮 Would you find it exciting to work with a global gaming brand?
Sound like you? We’d love to talk to you about this position!
We have a great opportunity to build a NEW team of native level US English Content Moderators in North America across different time zones.
A Content Moderator's job is to make sure all user-generated content on the platform is free of illegal, hate speech and harmful content that goes against the community guidelines. However, their job is more than policies and rules, but it’s also about making good judgement calls in ‘policy grey areas' when working in a fast paced environment while going over a high volume of content.
The Opportunity 🏆
As a Content Moderator, your role will consist in keeping users’ experience safe, enjoyable, and inclusive at all times, so that players of all ages can feel comfortable and confident when using our client’s gaming platforms. The role is crucial in safeguarding the gaming online community, by making sure any harmful language and inappropriate content is reviewed and moderated at all times and escalated if necessary.
As this role will review content from the North American audience, it’s essential for moderators to have native level American English along with a deep understanding of the language such as casual type of language that is trendy, coined words, slang, phrases, and new or extended meanings attached to established terms.
What to expect on a typical moderation shift 📅
On your shift, you’ll be going over a set amount of reported content which is all centralised in our moderation tool. The content can range from comments, chats, strong graphic images, videos and audio files. Dependant on the number of content reports in the queue, you will be expected to moderate a set number of reports per hour. Moderation guidelines are provided by the client and will be accessible throughout every shift as well as part of your training and onboarding
In addition to:
- Moderate in accordance with The Social Element and client-specific guidelines in a KPI driven environment.
- Keep up to date with notifications of any new changes in the guidelines or our systems that may impact your work.
- Carry out moderation and training according to the times scheduled in the project schedule.
- Resilient to review content that may be unexpected, sensitive, intense or challenging
- Escalate user-generated content that falls within the official escalation processes (eg child safety, bomb threats)
- Inform Supervisors and/ or project management team of any technical or other issues with tools or content and providing feedback on any client issues
Requirements
Working Hours 🕑
We are looking for freelancers who have the availability (up tp 40 hours p/week) and flexibility and can commit to work across weekdays, evenings and/or weekends to cover all project hours across 4 US time zones. Evenings and weekends are highly desirable.
What you need to succeed in this role📙
💬 Native level US English and a deep understanding of the American culture and current . You should have been immersed in American culture for an extended period of time and be up-to-date with trends and current socio-political affairs.
🧑🤝🧑 Background experience: any content moderation or online safety experience is highly desirable or any past work experience where attention to detail and accuracy was essential
❗A high level of resilience: you may encounter unexpected, sensitive, intense or challenging content. This role involves potential exposure to sensitive or graphic content e.g harmful language, racial comments, child abuse, violent threats.
📈 Tech Proficient: Have confidence in using digital technology (google apps, communication tools, etc) as you’ll be using a variety of online tools for moderation work, project notifications and updates, video communication, so it’s essential to have this in a remote working set up.
✨ Eager to learn and receptive to feedback: your work will be QAd weekly to make sure you meet the set KPIs, but don’t worry! We’ll make sure you have all the tools and knowledge you need to succeed in the role.
🤝Demonstrating commitment and reliability by respecting your assigned shifts by being on time and focus on your work.
IT Policy 💻
We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:
- Operating system Windows 10 64 bits or higher / MAC OS X version 10.15 (Catalina) or higher. We do not support Windows 8 or older / MacOS Mojave or older.
- i5 7th generation or faster 64-bit (x64) processor
- At least 8GB RAM Internet speed is 10Mbps download / 1Mbps upload (40Mbps download / 2Mbps upload is recommended)
- 40 GB available HDD (SSD is recommended)
- A Webcam and headset (used for internal purposes)
- Android or iOS device for 2FA
- Chromebook & Linux not compatible
Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.
The Hiring Process & How to Apply
The hiring process for this position will be made up of the following stages:
📝Application questionnaire
📜 Online Assessment
🤝 Interview with a Talent Acquisition Specialist.
We are excited to receive your application! ❤️
***If you would prefer to submit your application in a different format as part of adjustments needed, please feel free to get in touch with us at [email protected] and we will be happy to assist you in any way we can. We do not accept applications on this email address.
Child Protection
At The Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.
Our Diversity, Equality & Inclusion Commitment 💜
We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂
Benefits
What’s in it for you?
- Being part of a globally distributed team and can work remotely.
- Agreed working schedule allowing you to easily pursue other interests and life projects.
- The opportunity to truly make an impact in the online community.
