Dirección
forma de trabajoAbout the job
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.
Your detailed responsibilities are
Reaching out to existing customers to promote the value and benefits of our SSG portfolio
Upselling and renewing warranties on Lenovo devices
SS ISR APOS Rep uncovers upsell opportunities, enhances CX by identifying services entitlement gaps against devices.
Promotes to AE/ISR to quote Add-on services (SBTY, KYD, ISE, CO2) at POS and discuss Asset Recovery Services where refresh has taken place.
Proactively identifying opportunities to increase sales revenue by targeting customers with expiring warranties
Providing quotes and pricing information to distributors/Partners/customers
Addressing customer concerns and objections
Processing sales orders and completing necessary documentation when needed
Maintaining accurate records of all customer interactions and sales activity
Understand of Channel business model
Building strong customer relationships and providing exceptional customer service
Meeting or exceeding sales targets and quotas
As required co-ordinate and deliver training and/or portfolio overview programs.
Participate actively in all review and collaboration meetings with internal sales team, partners & vendors.
Establish productive, professional relationships with key personnel in assigned partner accounts/territories.
Proactively lead the joint partner planning processes that develop mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
Proactively assesses, clarifies, and validates partner needs on an ongoing basis.
Supporting the ANZ Sales team on After Point of Sale (APOS) Services Upgrade
Weekly Cadence preparation for ANZ/AP GM reviews
Data Analysis to identify After Point of Sales Services opportunities
Support ANZ Sales team in terms of data loading and ongoing management
Ensure that our customers receive the highest level of sales and operational customer service.
Position Requirements
High school diploma or equivalent; Bachelor's degree in business, marketing, or related field preferred
Proven track record of meeting or exceeding sales targets in a high-volume Inside Sales environment
Strong business language skills – able to converse and written English, other additional languages will be an advantage
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong organizational and time-management skills
Proficiency with Microsoft Office especially on Excel- Pivot, Vlookup etc
Prior experience in a warranty renewal or technical sales role preferred
Ability to work flexible hours as needed
What We Will Offer You
An open and stimulating environment within one of the most forwarding thinking IT companies
Flat structures and fast decision-making processes
A modern and flexible way of working to combine personal and professional life
An international team with a high focus on Gender Diversity
Attractive compensation package
