Public Web Credit Ops & Fraud Check Team Lead

About the role:

AS a Web Credit Ops & Fraud CheckTeam Lead you will be responsible for ensuring that online payments made by customers or businesses are processed correctly and in a timely manner. You may also need to resolve any issues that arise with these transactions, such as errors or other problems. You will have to ensure that the team meets its targets and objectives, and that all payments are processed accurately and efficiently. You will mainly interact with Finance, Account Receivables and Cash app team, Sales, Customer Support, Fulfillment, Customers and payment vendors to ensure customer satisfaction. 

In addition to the daily operational tasks, you will be also responsible to monitor and analyze payment methods to identify areas for improvement, provide training to new members and prepare training materials. 

You will have the opportunity to work on projects that involve launching new payment methods or new countries across Europe, draft and implement new processes. This could include working with other teams within the company to identify areas for improvement and developing solutions that can help streamline processes and improve efficiency. You will also take part in the people management cycle such as: hiring, onboarding, performance reviews and feedback sessions, career development and mentoring.

Responsibilities:

• Monitor multiple online payment methods such as Credit Cards (Mastercard, VISA, American Express), PayPal, AmazonPay, ApplePay, GooglePay, TreviPay, etc. on daily basis
• Monitor and release prepayment orders
• Daily and weekly reporting of failed transactions
• Identify payment issues and resolve them within agreed SLA/ quantity of cases in cooperation with other teams
• Manage task ID covering all European countries and retrieve Proof of Payments from customers when necessary
• Developing and implementing payment processing strategies
• Professional chargeback operations. Monitor and ensure well respond to all disputes received, and resolve disputes by working with the extended teams.
• Close loop communication for all internal and external customer in a professional and timely manner
• Provide training and mentoring for team members on the flawless operation on all the online payment transactions. And provide clear issue visibility and solution guidance.
• Continuously improve CX and drive process excellent by performance analysis, issue deep dive and solution initiate.

Requirements:                                                                                                                

• Bachelor degree (experience could make education less important)
• English - fluent oral and written. Multiple language ability is a plus: French, German, Italian, Spanish
• 3+ year experience in online payments, online fraud OR Supply Chain
• Quick learning skill and adapt to changes
• Have data analysis skill is preferred
• Proactive, independent and ownership
• Solid execution and act with sense of urgency
• Work under pressure