DirecciónQualifications:
- Certified or experienced technical resource in Verint V15.2.
- Experience should be at enterprise / technical admin level, with Avaya voice system.
- Admin and Production support experience with at least 2 of these Verint components: Back-Office, Front-office, WFM, Quality and Compliance, Reporting.
- Able to perform some or all of the tasks such as:
- New user provisioning and Access assistance
- Run Ad-Hoc report
- Perform Quality Monitoring
- Basic troubleshooting
- Shadowing Verint professional service during software patching or infrastructure upgrade
- Familiarity with other technologies/product such as PBX, ECAS, Avaya CMS, Active Directory
- Bachelor's degree holder in Computer Science, Statistics or Telecommunications Engineering or equivalent work experience
- 10+ years' experience as System Administrator
- Strong analytical skills
- Willing to work in any Cognizant office - QC or Taguig. Hybrid/ Mon -Fri/ 2x a month report to Office
- Willing to work on night shift (10pm to 6am)
Employee Status : Full Time Employee
Shift : Variable
Travel : No
Job Posting : Feb 26 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
