Associate Vice President, Student Success Science

Position Summary

The Associate Vice President, Student Success Science plays a pivotal role in leveraging data tounderstand the factors influencing Student Success and translating those into practice, supporting NU's mission to deliver accessibleworld-class student experiences. This leadership position employs a wide array of analytics, mixed methods institutional research, sentimentanalysis, and experience management technologies to derive and deliver actionable insights, strategic decision support, and tactical actionprompts.  The AVP, Student Success Science collaborates with all teams involved in the student journey, empowering them with the data andinsights that contribute to a seamless experience and successful outcomes. The primary focus of this role is to support and empowerstudents, ensuring they maintain academic momentum while mitigating the points at which students may lose momentum, confidence, sense ofbelonging, or leave the University.  Additionally, this role leads a team in developing the student experience vision, including neededtechnology, natural language processing capabilities, survey tools, and day to day tactics that will increase student satisfaction andincrease efficiency. 

Essential Functions

• Develop and refine, with cross functional input, the studentexperience strategy.  Keep abreast of technology and student experience trends.
• Integrate and maximize the synergies of the studentexperience approach, including natural language processing, surveying, and experience management, with applied mixed methods Student Successscience research methodologies.
• Provide visionary leadership and guidance to cross functional teams to create an integrated approachto student support and success.
• Execute/conduct research to understand the factors contributing to Student Success, in the NUstudent population including students' needs, desired outcomes, and propensity towards our experiences.
• Utilize data analytics toidentify trends and patterns that impact Student Success and use this information to continuously refine and improve studentexperience.
• Develop and deliver actionable insights via compelling and digestible dashboards and executive reports.
• Lead thechange management efforts necessary to developing a strong student experience culture around data, learning efficacy, and delivering bothstudent and university outcomes.
• Develop, model, and promote institutional data literacy
• Enhance and expand researchcapacity through applied methodology, technology, organizational strategy, and the pursuit of external funding
• Recruit, mentor,motivate and develop a highly engaged, innovative and student centric organization.
• Lead overall control of planning, staffing,budgeting, managing expense priorities, and recommending and implementing changes to methods and tools for all aspects of Student Successresearch and design.
• Develop and lead programs and initiatives that position and communicate in ways that clearly, effectively, andconsistently convey the National University brand and its product/service offerings to current and potential students.
• Partner withrespective parties to implement tools, such as Chatbot, to enhance the student experience. 
• Report on student experience data toidentify potential concerns and respective solutions to improve the student experience. 

SupervisoryResponsibilities:  This position will oversee a department of 4 to 8.

Requirements:

Education & Experience:

• Masters' degree required; Doctoral Degree preferred.
• Experience with Qualtricsstrongly preferred.
• 12+ years in leadership role.
• 10+ years in student/customer experience.
• 10+ years in appliedbehavioral or learning science research
• 5+ managing operation budget.
• Proven track record of developing partnerships acrossexecutive teams and cross-functional peers to set strategy, priorities, and resourcing.
• Experience working in a business with adiverse portfolio offering across multiple lines of business to large consumer and / or business segments with large scaleaudiences.
• Ability to distill complex processes into simple, clear, user interactions that drive engagement and allow users toachieve the missions that they have.
• Experience with qualitative and quantitative research methods.
• Experience in highereducation preferred.
• Experience in a technology-driven enterprise preferred.
• All skills, abilities and education will beconsidered for minimum qualifications. 

Competencies/Technical/Functional Skills:

• Actively seeks toinfluence, build effective relationships, and gain alignment with peers, functional partners and/or external partners to accomplish businessobjectives.
• Strong collaborator and able to execute in a way that encourages creativity and continuous improvement.
• Solidunderstanding of how to create, measure and refine customer/ user experience strategy based on user behaviors, customer feedback and marketdata.
• Solid understanding of how to gather customer feedback through survey and sentiment tools, and how to turn those insights intoaction.
• Solid understanding of mixed methods research applied to behavioral, organizational, and structural change
• Strongleadership skills enabling the team's creativity and drive to continually improve their work.
• Excellent verbal and writtencommunication skills, especially as they relate to presenting, articulating, and defending research and design decisions.
• Visionarywith strategic mindset who can partner with others to execute the strategy.
• Expertise in developing and weaving together a stronginteraction design and a strong visual design to produce a seamless, effortless experience.
• Ability to make decisions and solveproblems while working under pressure.
• Ability to supervise and motivate others.
• Ability to develop, communicate andimplement strategies and tactics.
• Ability to manage and deliver several initiatives simultaneously.
• Ability to prioritizeand organize effectively and independently.
• Ability to analyze and interpret data and synthesize recommendations.
• Ability tothink strategically and anticipate future trends, needs and expectations.
• Exceptional cognitive and communicationsskills.
• Exceptional analytical skills.

Location: Remote

Travel:  Some travel required;

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate'squalifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for thisposition. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one componentof National University's total rewards package, as we are dedicated to supporting the needs of the "whole you" with our holistic approach toemployee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings,please visit benefits.nu.edu. For Part-time benefits,please click here.

Compensation Range:

Annual Salary: $100,260.00 - $135,350.00

National University is committed to maintaining ahigh-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staffand serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated tocreating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents whileexperiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations,National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population,including adult learners and working professionals.

National University offers an opportunity to work in an innovative environmentthat supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not unlawfully discriminateagainst any employee or applicant for employee per applicable federal, state and local laws. At NU, a diverse mix of highly talented,innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicantswill receive equal consideration for employment, education, and admission at National University. We are focused on equality and believedeeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexualorientation, religion, ethnicity, national origin, and other legally protected group status.