DirecciónThe CFM Technical Officer is responsible for handling feedback, complaints, and request for information from affected populations and other stakeholders received through the different mechanisms in place. The CFM Technical Officer will be part of the CFM team, which is hosted within the MEL Unit that falls under the Programme Unit at the Country Office. The CFM Technical Officer will support the CFM Team in the day-to-day collection and processing of complaints and/or feedback from different channels. Additionally, The role of the CFM Technical Officer is to establish and implement the CFM system to increase the availability and use of timely and accurate information at programs and at country levels by catalysing the use of technology and data driven approach, for informed decision-making to ultimately improve the service provision and programme impact for people affected by displacement, and promote accountability. Within this context, the CFM Technical Officer will provide technical support to in-country staff pertaining to CFM and accountability, and build capacity in the country mission by identifying and supporting the implementation of effective, cost efficient and meaningful CFM and accountability systems.
