Customer Feedback Analyst Intern

As a Customer Feedback Analysis Intern, you will play a critical role in helping Lenovo’s Cloud and Software Organization understand their customers, identify their pain points and then make recommendations to address their concerns.  We are seeking a motivated candidate that is passionate about continuous improvement, listening to the customer, and understands the importance of Customer Feedback. The ideal candidate will come ready to dive deep into Customer Feedback, walk through customer journeys, in order to identify opportunities for improvement.

Description:

• Work closely with wide variety of stakeholders as a part of executing our VOC initiatives for the organization.
• Program quarterly Customer Feedback surveys in tools like, but not limited to (Microsoft Forms, Forsta, Pendo)
• Analyze Customer Feedback from products, applications and solutions developed by the Cloud and Software organization.
• Derive actionable insights from Customer Feedback and summarize insights for Product Managers.
• Work closely with product management team to understand VOC needs and leverage best practices when implementing end to end solutions.
• Serve as key member of the Customer Experience (CX) team within the Cloud and Software (CSW) organization, championing the customer experience along every touchpoint of the customer journey.

Minimum Requirements:

• Working toward a Bachelor’s degree in marketing, business administration, statistics, or a related field.

Preferred Requirements:

• Demonstrated passion for Customer Experience and acting as an advocate for customers
• Strong critical thinking, influencing, and relationship management skills
• Exceptional communication skills, both written and spoken
• Will be required to work as part of a global team
• Ability to analyze and interpret a mix of qualitative and quantitative data, constructing compelling narratives, and providing recommendations on complex topics