Customer Service Representative

Customer Service Representative (English and Spanish) Argentina page is loaded

Customer Service Representative (English and Spanish) Argentina
Apply locations Argentina - Buenos Aires time type Full time posted on Posted 30+ Days Ago job requisition id JR0002645 Main duties and responsibilities

• Communication with customers in written and via phone with defined SLA (response time) and quality standards
• Keeping records of customer´s interaction and contacts
• Researching required information using internal systems and resources
• Communication and coordination with CS Team members, internal departments, and GB offices
• Following-up in customer inquiries not immediately resolved
• Identifying and escalating priority issues
• Recommending process improvements
• Duties and responsibilities can be changed after arrangement

Principal accountably

• Providing customers with correct and complete information
• Ensuring maintaining of KPIs and SLAs
• Ensuring the contact logging software is correctly used to allow reports and analysis
• Maintaining internal rules

Reporting and collaboration

• Reporting to Customer Service Team Leader
• Member of the local Customer Service Team
• Collaboration with internal departments and GB offices

Key competencies

• Secondary education degree or University degree (Bc/MA)
• Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
• Fluent knowledge of Spanish (upper-intermediate, both written and spoken)
• PC literate with experience with MS Office
• Good communication skills

Preferable skills and competencies

• Previous experience in Customer Service is an advantage (international environment is a significant advantage)
• Customer oriented
• Attention to detail and accuracy
• Enjoys a fast paced, ever changing environment
• Team player
• Good analytical skills, focused on problem solving
• Ability to handle stress
• Multi-tasking
• Experience with Salesforce

Education and qualifications

Secondary education degree or University degree (Bc/MA)

Experience

Previous experience in Customer Service is an advantage, but not a must. Position is suitable also for fresh graduates.

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Customer Service Representative (English and Spanish) Argentina
locations Argentina - Buenos Aires time type Full time posted on Posted 30+ Days Ago

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Over the past 40 years , Global Blue has been enhancing the shopper experience through the provision of state-the-art technology.

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