DirecciónService Management is a cornerstone of our modernization and digitization efforts at Cognizant. ServiceNow is the strategic Platform Cognizant leverages to deliver Enterprise and IT Service Management, as a major contributor to modernizing the way we work. Leveraging ServiceNow's capabilities will be key in transforming our enterprise IT operations. To deliver these capabilities across Cognizant's enterprise we require a proven, experienced Program Director to drive the governance, planning, financial controls, cadence, and alignment of communications across the program.
Level – Manager
Experience – 9+ Years
Responsibilities:
• Collaborate with clients and stakeholders to understand their performance analytics needs and translate them into ServiceNow configurations.
• Design and configure ServiceNow Performance Analytics modules to collect, analyze, and visualize data to drive data-based decision-making.
• Define key performance indicators (KPIs) and metrics based on business requirements and configure ServiceNow to capture and track them.
• Develop performance analytics dashboards and reports using ServiceNow Performance Analytics and other reporting tools.
• Customize ServiceNow functionalities using JavaScript, Angular, and other web technologies to meet specific client requirements.
• Integrate ServiceNow with external systems through REST API, SOAP API, and other integration methods to collect data for analysis.
• Collaborate with cross-functional teams to gather data from different modules and sources to provide comprehensive performance insights.
• Conduct performance data analysis to identify trends, patterns, and areas for improvement.
• Provide recommendations for process optimization and performance improvement based on the analysis findings.
• Stay updated with the latest ServiceNow features and enhancements related to performance analytics, recommending and implementing improvements to optimize performance measurement and reporting.
Requirements:
• Strong problem-solving and analytical skills, with the ability to translate complex business requirements into meaningful performance metrics.
• Effective communication and collaboration skills to work with clients and cross-functional teams.
• Familiarity with ServiceNow Reporting and Performance Analytics data modelling, data visualization, and reporting techniques.
• Proven experience working on Performance Analytics projects and configuring the ServiceNow platform.
• Strong knowledge of performance analytics concepts, methodologies, and best practices.
• Current Certified Application Specialist – Performance Analytics certification; or a commitment to become certified, and maintain certification by taking delta exams on-time
• Proficiency in JavaScript, Angular, and web technologies for customization and enhancement purposes.
• An understanding of integrating ServiceNow with external systems using REST API, SOAP API, and other methods.
Preferred Skills:
We need overall experience of 7-8 years with SN Performance Analytics experience of 4-5 years
• At least 1 year of recent experience building Performance Analytics dashboards with current technology, including reports, indicators, sources, breakdowns, targets, and notifications.
• Other relevant verifiable ServiceNow certifications
• Experience with other ServiceNow modules such as Sec Ops, ITAM, ITSM and ITOM.
• Experience with SCCM, JAMF, or other related tools and technologies.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 13 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
