DirecciónDescriptionWho we are
Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle : to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. Responsibilities
- Responsible for communicating the different Tours & Travel products and services during the check in process
- Ensure all guests are aware of the different spaces in Selina (common kitchen, F, cinema room, library, cafe / club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch
- whenrelevant-)
- Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness,Surf and Education)
- Responsible for recording Tours & travel sales in systems, Rezdy and Winks.
- Responsible with supporting guests in case of any question / concern needed regarding an T product
- Manage receptionists tasks on the night shift
- Process all guest check-ins and early check outs -Review receptionists' reports
- Obtain clean and organized reception
- Accounting reports as required
- Ensure to complete the logbook
- Check all the Complete Registration Cards to make sure to have all the Id ´s and personal information of our arrival guests
- Perform adjustments and corrections and rectify all PMS problems that occur during night shift
- Verify that all registered guests have the payment applied correctly in the PMS
- Prepare of
End of day procedure -Make sure that all the arrivals for the following day are already assigned
- Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day
- Check all accounts of guests who check out the next day
- Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift -Ensure standards of customer service
- Ensure the good conditions of reception equipment
- Must be able to perform the full night audit if needed
- Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving,disturbances, special requests and any other issues that mayhappen
- In case on Events or Parties, is mandatory of coordinate all the security team
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
Requirements (language,years of experience, area of experience, specific knowledge)1-2)years of experience in reception- Team management- Bilingual- Knowledge of PMS system- Tourism / Hotel management background
Location : Bariloche, ArgentinaEnviar hojas de vida a los siguientes correos :
