DirecciónDescription Who we are Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
Responsibilities -Responsible for communicating the different Tours & Travel products and services during the check in process -Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - whenrelevant-)-Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education)-Responsible for recording Tours & travel sales in systems, Rezdy and Winks. -Responsible with supporting guests in case of any question/concern needed regarding an T&T product-Manage receptionists tasks on the night shift-Process all guest check-ins and early check outs -Review receptionists' reports-Obtain clean and organized reception- Accounting reports as required-Ensure to complete the logbook-Check all the Complete Registration Cards to make sure to have all the Id ´s and personal information of our arrival guests-Perform adjustments and corrections and rectify all PMS problems that occur during night shift-Verify that all registered guests have the payment applied correctly in the PMS-Prepare of End of day procedure -Make sure that all the arrivals for the following day are already assigned-Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day-Check all accounts of guests who check out the next day-Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift -Ensure standards of customer service-Ensure the good conditions of reception equipment-Must be able to perform the full night audit if needed-Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving,disturbances, special requests and any other issues that mayhappen-In case on Events or Parties, is mandatory of coordinate all the security team-Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety Requirements (language,years of experience, area of experience, specific knowledge) (1-2) years of experience in reception-Team management-Bilingual-Knowledge of PMS system-Tourism /Hotel management backgroundLocation: Bariloche, Argentina
