Compañía

SelinaVer más

addressDirecciónSan Carlos de Bariloche, Río Negro
CategoríaIngeniería y tecnología

Descripción del trabajo

Description

Who we are 


Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. 

Responsibilities 

-Responsible for communicating the different Tours & Travel products and services during the check in process 

 

-Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when
relevant-)
-Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education)
-Responsible for recording Tours & travel sales in systems, Rezdy and Winks.
-Responsible with supporting guests in case of any question/concern needed regarding an T&T product
-Manage receptionists tasks on the night shift
-Process all guest check-ins and early check outs 

-Review receptionists’ reports
-Obtain clean and organized reception
- Accounting reports as required
-Ensure to complete the logbook
-Check all the Complete Registration Cards to make sure to have all the Id ́s and personal information of our arrival guests
-Perform adjustments and corrections and rectify all PMS problems that occur during night shift
-Verify that all registered guests have the payment applied correctly in the PMS
-Prepare of End of day procedure 

-Make sure that all the arrivals for the following day are already assigned
-Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day
-Check all accounts of guests who check out the next day
-Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift 

-Ensure standards of customer service
-Ensure the good conditions of reception equipment
-Must be able to perform the full night audit if needed
-Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving,disturbances, special requests and any other issues that may
happen
-In case on Events or Parties, is mandatory of coordinate all the security team
-Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety 

Requirements (language,years of experience, area of experience, specific knowledge) 

  • (1-2) years of experience in reception
    -Team management
    -Bilingual
    -Knowledge of PMS system
    -Tourism /Hotel management background

Location: Bariloche, Argentina 

Refer code: 572455. Selina - El día anterior - 2024-03-02 17:14

Selina

San Carlos de Bariloche, Río Negro

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