DirecciónLOCATION : Hermosillo, SO JOB TYPE : Full-Time PAYTYPES : Salary APPLICATION DETAILS : No Resume Required, Entry-LevelPOSITION OVERVIEW : ACCOUNT MANAGERWe are hiring full-time salesrepresentatives who are positive, persuasive, and have the drive tosucceed.
In this role, you will make outbound calls to existingcable customers to ensure they are in the best plan for theirneeds.
The right candidate for this position will be experienced inusing needs-based selling strategies - listening, probing,educating - determine the customer's needs and help them select theappropriate products and services.
All applicants must be fluent inEnglish and reside within driving distance of our office, locatedin Hermosillo, SO. This position offers a competitive basewage and lucrative sales commissions and contestincentives.
To be considered for this position,you must complete a full application on our company careers page,including screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES : WHAT DOESSOMEONE IN THIS ROLE ACTUALLY DO?This role requires you to interactwith hundreds of customers each week across the country to resolvesupport issues, sell new products and services, and ensure abest-in-class customer experience.
In addition to being the best inthe business when it comes to customer satisfaction, you will needto be a confident, fully engaged team player who is dedicated tobringing a positive and enthusiastic outlook to work eachday.
Essential DutiesContact customers by phoneand review account.Conduct thorough needs analysis to understandcustomers current requirements and pain pointsPresent anddemonstrate new or additional products and services to ourcustomers, highlighting their unique value propositions andbenefitsBuild and maintain strong relationships with customers,providing exceptional customer service and support throughout theprocessUtilize multiple systems to manage leads, opportunities, andsales activitiesStay up-to-date with industry trends, marketconditions, and competitors' offerings to effectively position ourproducts and servicesContinuously improve sales skills and productknowledge through ongoing training and professional developmentopportunities CANDIDATE QUALIFICATIONS : WONDER IF YOU ARE A GOODFIT?
We provide all new employees with world-class training,so all positive, driven, and confident applicants are encouraged toapply.
This position relies on building relationships and turningthe knowledge you gain in training into customer wins. Idealcandidates for this position are highly motivated, energetic, anddedicated.
QualificationsMust be 18 years of age orolderExcellent communication and interpersonal skills, with theability to build rapport and establish trust withclientsSelf-motivated and driven to succeed, with a proactive andresults-oriented mindsetAbility to work independently and as partof a team, collaborating effectively with colleagues andcross-functional teamsProficient in using CRM software and othersales tools to manage leads and sales activitiesKnowledge of theindustry and market trends, with the ability to quickly learn andunderstand our products and services.
CONDITIONS OF EMPLOYMENT : Must be authorized to work in their country of residence (TheUnited States or Canada)Must be willing to submit up to a LEVEL IIbackground and / or security investigation with a fingerprint.
Job offers are contingent on background / securityinvestigation resultsMust be willing to submit to drug screening.PHYSICAL REQUIREMENTS : This job operates in a professional officeenvironment.
While performing the duties of this job, the employeewill be largely sedentary and will be required to sit / stand forlong periods while using a computer and telephone headset.
Theemployee will be regularly required to operate a computer and otheroffice equipment, including a phone, copier, and printer.
Theemployee may occasionally be required to move about the office toaccomplish tasks; reach in any direction; raise or lower objects,move objects from place to place, hold onto objects, and move orexert force up to forty (40) pounds.
REASONABLE ACCOMMODATION : Itis the policy of MCI and affiliates to provide reasonableaccommodation when requested by a qualified applicant or employeewith a disability unless such accommodation would cause unduehardship.
The policy regarding requests for reasonableaccommodation applies to all aspects of employment. If reasonableaccommodation is needed, please contact Human Resources.
DIVERSITYAND EQUALITY : At MCI and its subsidiaries, we embrace differencesand believe diversity is a benefit to our employees, our company,our customers, and our community.
All aspects of employmentat MCI are based solely on a person's merit andqualifications. MCI maintains a work environment free fromdiscrimination, one where employees are treated with dignity andrespect.
All employees share in the responsibility for fulfillingMCI's commitment to a diverse and equal opportunity workenvironment.
MCI does not discriminate against any employee orapplicant on the basis of age, ancestry, color, family or medicalcare leave, gender identity or expression, genetic information,marital status, medical condition, national origin, physical ormental disability, political affiliation, protected veteran status,race, religion, sex (including pregnancy), sexual orientation, orany other characteristic protected by applicable laws, regulations,and ordinances.
MCI will consider for employmentqualified applicants with criminal histories in a manner consistentwith local and federal requirements.
MCI will not toleratediscrimination or harassment based on any of thesecharacteristics. We adhere to these principles in allaspects of employment, including recruitment, hiring, training,compensation, promotion, benefits, social and recreationalprograms, and discipline.
In addition, it is the policy of MCIto provide reasonable accommodation to qualified employees who haveprotected disabilities to the extent required by applicable laws,regulations, and ordinances where an employee works.
ABOUT MCI(PARENT COMPANY) : MCI helps customers take on their CX and DXchallenges differently, creating industry-leading solutions thatdeliver exceptional experiences and drive optimal performance.
MCIassists companies with business process outsourcing, staffaugmentation, contact center customer services, and IT Servicesneeds by providing general and specialized hosting, software,staff, and services.
In 2019 Marlowe Companies Inc. (MCI) wasnamed by Inc. Magazine as Iowa’s Fastest Growing Company in theState of Iowa and was named the 452nd Fastest Growing PrivatelyCompany in the USA, making the coveted top 500 for the first time.
MCI’s subsidiaries had previously made Inc. Magazine's List ofFastest-Growing Companies 15 times respectively. MCI has fifteenbusiness process outsourcing service delivery facilities in Iowa,Georgia, Florida, Texas, Massachusetts, New Hampshire, SouthDakota, New Mexico, California, Kansas, and Nova Scotia.
Driving modernization through digitalization, MCI ensuresclients do more for less. MCI is the holding company for a diverselineup of tech-enabled business services operating companies.
MCIorganically grows, acquires, and operates companies that have asynergistic products and services portfolios, including but notlimited to Automated Contact Center Solutions (ACCS), customercontact management, IT Services (IT Schedule 70), and Temporary andAdministrative Professional Staffing (TAPS Schedule 736), BusinessProcess Management (BPM), Business Process Outsourcing (BPO),Claims Processing, Collections, Customer Experience Provider (CXP),Customer Service, Digital Experience Provider (DXP), AccountReceivables Management (ARM), Application Software Development,Managed Services, and Technology Services, to mid-market, Federal& enterprise partners.
MCI now employs 10,000+ talentedindividuals with 150+ diverse North American client partners acrossthe following MCI brands : GravisApps, Mass Markets, MCI FederalServices (MFS), The Sydney Call Center, OnBrand24, and ValorIntelligent Processing (VIP).
DISCLAIMER : The purpose of the abovejob description is to provide potential candidates with a generaloverview of the role.
It's not an all-inclusive list of the duties,responsibilities, skills, and qualifications required for thejob. You may be asked by your supervisors or managers toperform other duties.
You will be evaluated in part based upon yourperformance of the tasks listed in this job description.Theemployer has the right to revise this job description at any time.
This job description is not a contract for employment, and eitheryou or the employer may terminate employment at any time, for anyreason.
REGARDING COVID-19 : As an employer supporting criticalFederal, State, Provincial, and Commercial clients, we have takensteps to ensure that we remain operational while taking everyprecaution possible to prevent the spread of COVID-19 and keep ouremployees safe.
Measures include social distancing for thoseworking on-site, frequent deep cleaning and disinfecting ofworkstations and common areas, daily contactless temperature checksfor those essential employees working on-site, travel policieslimiting travel and mandatory quarantine, reporting and quarantineprocesses and policies for those exposed, and requesting masks tobe worn when on-site employees are not at theirworkstation.
For more information on MCI’s response toCOVID-19 please visit www.mci.world / covid-19.
