DirecciónWe help the world run better
As an SAP O2I CSS Finance Associate, you will be responsible for :
- Reviewing and interpreting software contracts terms and conditions; ensuring validity and accuracy in alignment with our internal policies and maintaining SOX compliance.
- Timely processing of customer sales orders into SAP systems.
- Ensuring license entitlement is correctly entered into SAP systems, thus allowing customers to receive correct software, access and license keys.
- Generating invoices and / or credit notes upon order completion.
- Archiving and maintaining all contractual documentation.
- Supporting AR and Sales teams in resolving invoice discrepancies, maintaining customer records, conducting billing research, and addressing general queries.
- Providing post-sales support, as needed.
- Responding to internal and external queries within the Service Level Agreement.
- Ensuring month / quarter end close activities are completed timely and accurately.
- Driving efficiency and process improvements.
- Assisting in projects, reporting activities, monitoring tasks, and performing adhoc tasks as required.
What you bring :
- A business education is preferred.
- 1 to 2 years of relevant work experience.
- Fluency in English with excellent communication skills.
- Keen attention to detail, a high level of organization, and strong follow-up skills.
- Adaptability, with the ability to prioritize tasks and solve problems with minimum supervision.
- Strong team player attributes and work ethics.
- Excellence in stakeholder management.
Meet your team :
At the O2I Cloud, Software and Support (CSS) team, we manage the processes for the administration of Cloud Subscription, Software License and Support contracts, and invoices.
This begins with the receipt of signed contracts. Our key tasks include contract administration roles such as Order Processing (where we carry out an Acceptance Check, Contract booking, and Verification of Posting), Order Fulfilment (triggering software delivery and download, and cloud access) and Invoicing Processes (invoice creation, reviews of billing block and PO collection).
Additionally, we provide post-sales support for contract terminations / amendments / migrations, conversions, user / product swaps, annual MT increase, etc.
Our team is also responsible for archiving documentation, handling queries, and carrying out closing activities.
