Operations – Business Resiliency Manager – Vice President

Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services.

The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries.

We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.

Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Employer Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Key Responsibilities :

• Support execution of the CIB resiliency strategic agenda, partnering closely with global stakeholders and the Firmwide Resiliency team
• Develop a cohesive and effective partnership with business and operations
• Proactively manage resiliency risks to incorporate appropriate mitigations and controls
• Engage with control stakeholders including 2nd and 3rd lines of defense

This role requires a wide variety of strengths and capabilities :

• Change Management - the ability to thrive in a rapidly evolving environment and to effectively manage effects of change to people, structure or technology
• Initiative self-motivated, able to realise the need for change and seek feasible solutions.
• Analytical thinking - thinking through problems or situations in a systematic way
• The ability to effectively communicate in a collaborative way, ensuring understanding and maintaining audience attention.
• Relationship building across functions and geographies to expand influence and knowledge
• Decision making able to identify, assess and select different courses of action
• Flexibility to work well both as an individual and as part of a team
• Strong PC skills (Microsoft Suite including PowerPoint, Excel, Word and Visio)
• Strong prioritization, planning and time management skills
• Ability to interact effectively with management and drive results in a matrixed management environment.
• Analytical and organized with a systematic thought process.
• Creates & promotes a culture of continuous process improvement

Experience Required :

• Experience in an investment banking Regulatory, Compliance or Operational team is desirable
• Business Resiliency, Operational & Crisis Management experience preferred
• Knowledge of compliance, audit, risk and operational management concepts
• Successful track record of delivering results;
• Attested track record of working to deadlines, with accountability and responsibility for independent workload

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a Resiliency organization that thrives on diversity.

We encourage professional growth and career development, and offer competitive benefits and compensation.

J-18808-Ljbffr