Quality & Business Excellence Senior Manager

Line of Service

Industry/Sector

Specialism

Management Level

Senior Manager

Job Description & Summary

A career in our Internal Firm Services Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

- Take action to ensure everyone has a voice, inviting opinion from all.
- Establish the root causes of issues and tackle them, rather than just the symptoms.
- Initiate open and honest coaching conversations at all levels.
- Move easily between big picture thinking and managing relevant detail.
- Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
- Develop specialised expertise in one or more areas.
- Advise stakeholders on relevant technical issues for their business area.
- Navigate the complexities of global teams and engagements.
- Build trust with teams and stakeholders through open and honest conversation.
- Uphold the firm’s code of ethics and business conduct.

The role will involve the implementation and alignment xAC of Business Services Quality initiatives, as well as monitoring progress and process improvements.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution with a particular focus on Quality and Process Excellence. PwC Professional skills and responsibilities for this management level include but are not limited to: 

• Knowledge and experience with Project Management and Business Process 

• Demonstrating presenting skills including ability to facilitate groups of people towards an end objective

• Proactively assist in the management of a project, while reporting to the Quality Partner

• Demonstrating leadership in assisting with the design and integration efforts around standing up an AC Quality and Process Excellence function that can support our global network of ACs

• Knowledge and experience with the AC Organization and its operations

• Experience integrating policies and procedures into AC Operations

• Actively contribute to the development and building of a Quality Team Alignment mindset and culture, promoting learning and interactive activities xACs

• Understanding of the the Trust & Consulting organizations and their operations

• Experience working with Business Services and quality organizations 

• Lead and facilitate discussions on various Business Services Towers related topics

• Familiarity with basic concepts, practices, and challenges of KPIs, Quality Indicators, Operational Effectiveness Reviews and feedback procedures 

• Familiarity with implementation of Business Services Quality initiatives, as well as monitoring progress and process improvements

• Contribute and support an approach to develop solutions to solve complex Business Services xAC alignment challenges 

• Provide coaching to support the management and delivery of progress reports to Business Services and Quality Leadership

• Knowledge and experience with AC Systems and Tools including but not limited to Phoenix, Resource Management, and others

Preferred knowledge and skills include:

• Knowledge and experience with Statistical Thinking and Data Analytics

• Advanced English level

• Knowledge and experience with Systems Thinking/Systems Dynamics

• Certified Six Sigma Black Belt (preferred)

• Well versed in Digital Transformation, Automation, and AI (ML)

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor DegreeDegrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date