Senior Manager, Outbound Operations

Job Title:

Senior Manager, Outbound Operations

About Bombas:

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live.

Click here to see what it's like to work inside the Bombas Hive!

The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place. At Bombas, we’re inspired by that. We know it’s the collective efforts of our team that keeps the Hive alive and strong - a team that is diverse and inclusive. Different perspectives strengthen our ability to make the most comfortable versions of the products people wear closest to their bodies every day and to serve the communities where we all work and live. We are committed to continuously building a Hive where all are welcomed, seen, and heard regardless of age, color, ethnicity, gender, gender identity, genetics, physical or mental ability, protected veteran, status, race, religion and sexual orientation. As a team, we will strive to create room for different experiences and empower all voices.

About the Job:

We are looking for a conscientious, highly motivated, and analytical individual to join our Operations team as the Senior Manager of Outbound Operations, reporting to the VP of Operations. The ideal candidate has 4-6+ years of direct experience in managing outbound parcel shipping carriers (like USPS, UPS, and FedEx), outbound LTL, and reverse logistics shipping for an eCommerce brand. This is a high visibility position with responsibility for a multi-million dollar budget. The role will have one direct report to start. Someone with a background in Data & Analytics will excel in this role.

Bombas products are designed and produced to be best-in-class. The Operations Team is charged with providing an equally outstanding fulfillment and delivery experiences to our customers. You will work with our parcel carriers, 3PL, and numerous internal teams to get the job done.

What you’ll be responsible for:

• Forecasting outbound shipping expenses for the E-commerce and Donation sales channels—a multi-million dollar budget with complex forecasting inputs. 
  • Presenting forecasted expenses versus actuals to the Finance and Operations teams, and diagnosing the reasons for any variances. 
  • Improving forecasting accuracy QoQ.
• Optimizing transit time to customers while managing cost. This includes:
  • Curating shipping rules (based on weight, geography, dimensions, etc.) and/or leveraging rate shopping software.
  • Recurring evaluation of our shipping charges versus delivery speeds versus customer expectations.
• Using on-time delivery data to set cutoff dates before major holidays for ground, 2-day, and overnight, respectively. These dates are marketed to customers on the website.
  • Coordinating with Business Systems and Engineering to adjust on-site messaging and rates for shipping promotions and/or cutoff dates.
  • Assessing performance against cutoff dates and impact on customer retention.
• Liaising with the import-export team at our 3PL when changes are needed to pickup/dropoff arrangements with parcel carriers.
• Liaising with account managers from each of our parcel carriers to foster strong partnerships and to ensure Bombas receives acceptable service. Includes leadership of weekly and quarterly meetings.
• Renegotiating parcel contracts in preparation for the expiration dates including rates, incentives, discounts, and surcharges. 
  • Coordinating audits for inaccurate charges.
• Collaborating with Marketing, Digital Product, and Finance to test, launch, and evolve eCommerce shipping options for promotional and non-promotional periods.
• Supporting distribution of donation goods by modeling and advising the most economical shipping modes, depending on the recipient’s needs or facility. 
• Serving as Bombas’ outbound shipping SME for the Customer Happiness, Marketing, and People teams.
• Managing Transportation Analyst
  • Collaborating on ad-hoc analyses
  • Supporting the monitoring key outbound metrics such as click-to-home time, cost per order, and distribution of service usage
• Collaborating with Data & Analytics on shipping data: ingestion, integrity, dashboarding, and reporting. 

What we’ll love about you:

• Qualitative and quantitative thinking. You use data, creativity, and common sense to solve problems
• Strong communication—in writing, over the phone, and in person
• Aptitude for distilling complex information into concise and actionable next steps
• A knack for creating efficiencies without sacrificing quality
• A good attitude, a level head, and the desire to succeed
• A self-starter: Can drive projects with minimal guidance
• A team player who is willing and happy to help
• Belief in our mission and understand the importance of giving-back
• Inquisitive, love to learn, embrace failure, and never give up
• Comfortable working in an open office environment while staying focused

What you’ll love about us:

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
• We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
• We value fun. This is why we host office lunches, offsite team outings and company retreats.
• We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
• We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
• We offer flexible paid time off for all full-time employees. This includes unlimited vacation, sick days, and wellness days because we understand the value of health, relaxation, spending time with friends and family, and traveling the world.
• We believe a healthy body equals a healthy mind, so we offer a $100 monthly wellbeing reimbursement.

What you’ll bring:

• 4-6+ years of direct experience in outbound shipping for eCommerce, including responsibility for both data analytics and making business decisions.
• Skilled at Excel analyses and building reports in analytics tools like Looker. Bonus points for basic SQL.
• Experience with parcel carrier contracts, outbound invoicing, and large datasets.
• Nice-to-have: experience with NetSuite and/or Shopify.

Bombas is committed to delivering competitive and equitable pay for our employees.

Each component of the Bombas total rewards package, including benefits and pay, is aimed at contributing to an environment where team members have resources to  manage their lives and are enabled to focus on doing their best work.

The pay range for this position at the start of employment is expected to be between $106,000 and $125,000/year. However, the base pay offered may vary depending on multiple factors, including job-related knowledge, skills, experience, market factors, and business need.

The Bombas total rewards package offered for this position may also include other elements, such as annual bonus and equity target award opportunities as well as medical, financial, and well-being benefits. Additional details of these benefits will be provided if a candidate receives an offer of employment.

If hired, the position is “at-will” and the Company reserves the right to modify any component, plan, or program of the total rewards package at any time, for any reason.