DirecciónMain Duties
- Provide direct oversight and guidance of Welocalize Vendor PMs and testers at all labs to ensure that projects are executed successfully.
- Serve as first point of escalation for Welocalize regarding any issues arising for the client, Vendor PMs or testers.
- Act as a main line of communication between the client/lab staff and Welocalize management/recruiters.
- Meet with the client to discuss and clarify briefs, policies and requests, deadlines, resource planning and allocation.
- Report to Welocalize management about onsite activities, team performance, client feedback, requests and policy changes, short- and long-term planning.
- Report to Welocalize recruiters about immediate and anticipated language needs, upcoming projects, and the status of submitted candidates or testers in training.
- Receive new candidates from recruiters and make decisions to bring them in for an assessment/interview or present them to the client.
- Work with the client and other Senior Vendor PMs to coordinate testing efforts and schedule resources for projects in all labs/locations to most effectively meet the client’s needs and goals.
- Collaborate with VPMs, testers and producers to keep testing schedules on track.
- Actively seek feedback from the client about the team's performance at all labs, discussing areas of improvement, and devising and enforcing plans of action to obtain improved results.
- Gather information and feedback from individual VPMs at all labs about the testers' performance, workload management, and any issues encountered while performing their duties.
- Support and advise the VPMs in addressing issues regarding testers' performance, professional interaction with other testers within the team or from another vendor's team, professional interaction with client lab staff or other employees.
- Spend at least half a day in each/any other labs designated for a particular client on a weekly basis in order to evaluate performance and highlight training needs of VPMs and testers.
- Provide training, coaching and guidance to address performance concerns and improve speed and quality of testers’ work.
- Assist with onboarding procedures for new testers.
- Compile and maintain standard operating procedures for VPMs.
- Schedule meetings with VPMs and testers as needed.
- Promote team-building activities such as after-work gatherings or recognition of special occasions for testers.
- Keep VPMs up-to-date with changes in Welocalize structure and management to enable VPMs to direct testers to the appropriate contacts for questions related to HR, payroll, compensation, etc.
- Monitor lab projects in order to project future needs, and communicate this short- and long-term overview to Welocalize managers and recruiters.
- Schedule meetings with Welocalize management or recruiters as needed.
- This position may be exposed to content that could be construed as offensive, including but not limited to sexual, health related, racial or violent.
