Job Opportunity - SDM Level.

The successful candidate will be responsible for overseeing strategic and effective planning, evaluation of process training programs and ensuring timely and efficient delivery of policy functions by the team. The Training Manager would also be responsible for Team governance and reporting to internal & external stakeholders will also be a critical part of the role. The Training Manager should be able to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics, should know about the team strategies, working with remote teams, using technology, workplace diversity, management styles, mediation, macro, and micro-management.

Domain Expertise – Fintech.

·       Bachelor’s/Master’s Degree

·       Experience of overall 13 to 16 years with at least 9+ years in Training function, preferably within Google accounts

• Strong communication skills - ability to work closely with internal staffing clients and communicate complex analytics in a structured and clear manner.
• Ability to build strategies for the business training process.
• Familiar with traditional and modern training processes (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc) and understanding of Training SLAs
• Great people handling skills
• Capability to develop and ensure implementation of successful training programs
• Critical thinker with problem solving skills
• Meticulous attention to detail and Excellent presentation skills
• Ability to work in a fast-paced, constantly evolving environment.
• Ability to manage multiple tasks and competing priorities effectively under pressure and short time lines
• Govern the business process knowledge management and build strategies
• Identify and recommend modifications or addition in content to facilitate the learning needs of the new hires as well as tenured agents.
• Ability to guide the Training team to conceptualize training interventions as per the learning gaps identified
• Guide trainers in conducting Focus Group Discussions with Ops team, Study BQ & RCA analysis to identify high error areas
• Overall governance of the new hire training batches and build in impactful interventions
• Guide and instruct the team to manage the performance and behavioral issues of new hires in training
• Govern the training throughput attrition and duration policy
• Efficiency Improvement & Calibration are maintained as per agreed SLA
• Ensure that the team maintains a timely completion of interventions
• Conduct periodic audit checks to ensure adherence to processes and timelines as defined in Training SOP
• Leads discussion for any training support for other project requirement
• Support all training asks including cross vendor requirement with appropriate follow up and documentation
• Responsible for quality engagement program, people development initiatives (cognitive skills) design, execution and drawing impact

 

Client Interfacing:

 

·       Attend all relevant client meetings and act as the primary point of contact for the client

·       Liaise with the client to understand requirements, transfer these into actionables for the team and deliver the expected output

·       Generate and share meaningful insights with clients for improvement of process/tool

·       Ensure all client tasks are delivered based on commitments made

·       Create and present Training slides as part of business reviews in WBRs/MBRs.

#LI-VS5

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Mar 13 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.