Servicenow Business Analyst (Remote)

ServiceNow Business Analyst

At Cognizant, our global community sets us apart—an energetic, collaborative, and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

Role overview

We are seeking a passionate ServiceNow Business Analyst to join our growing and dynamic team! This role will be for Cognizant's Infrastructure practice.

What you’ll do

• Monitors and measures relevant performance metrics to assess the performance of IT resources and optimizes performance through process improvement activities. Their work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
• Devises measures and targets to assess and optimize the performance of IT functions, services, projects and any related improvement initiative.
• Identifies and analyses performance measures and metrics, develops and maintains balanced scorecards and dashboards, and evaluates and monitors performance in IT-related areas. May include network performance management, application performance management (APM), (operating) system performance management (physical and virtual/cloud) and business transactions performance.
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

What you bring to the role

• Key requirement: ServiceNow Business Analyst or implementation experience required
• Required Qualifications
• Bachelor's degree with 3-5 years of technical experience
• Experience in problem analysis and process documentation
• Experience with Microsoft office suite
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Knowledge of SQL
• Experience analyzing and presenting complex data
• Strong analytical skills and creative problem-solving ability
• Six Sigma Certified

What we offer

• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Mississauga, Ontario, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at nacareers2@cognizant.com.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jan 19 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.