Software Operations Specialist Intern

Lenovo’s Cloud & Software Organization is seeking a Software Operations Specialist Intern to provide operational support for SaaS and software products.

The ideal candidate should have strong collaboration, relationship, and organizational skills with a willingness to learn CRM, fulfillment, and reporting systems. The candidate shall also be process orientated, a proactive self-starter, exhibit the ability to work effectively with cross functional worldwide teams, and have a customer first mentality.

Scope includes:

• Coordinate customer support
• Internal sales support & troubleshooting
• Operational support of partner relationships
• Provide pipeline and revenue reporting
• Special bid management
• Coordinate product requests
• Commission support
• Opportunity & pricing analysis
• Deal registration
• Daily operations tasks

• Currently enrolled in a Bachelor's or Master's degree program in Marketing, Business Administration, Supply Chain or related field.

• Basic understanding of order fulfillment systems
• Ability to work effectively with wide range of individuals across a diverse and global community
• Problem Solving: Must have the ability to quickly analyze complex problems, then create and implement solutions.
• Strong communicator: English speaking; excellent written and oral skills are a must, as the individual must have the ability to effectively communicate to all levels of staff, management, and customers
• Customer Centric Mindset: Must have a “customer first” mentality to ensure an exceptional
• Customer Experience, in support of our organizations overall satisfaction (OSAT) KPIs.
• Independent and proactive thinker who can manage their own workload