JD – Order fulfillment
Backlog Management:
- Oversee & Analyze backlog report and take actions / closure follow-ups accordingly.
- Load Prebuild orders on time post getting all necessary approvals and share updates to business
- Timely scheduling/billing of orders
- Regular follow up with Sales /AR /Customer to remove any backlog dependency.
Supply Management:
- Manage BTS order supplies in close coordination with procurement & production team.
- Daily checks of backlog & escalation management for critical customer requirements
- MIS publish to business team & Clearing post replenishment ordering issues.
Inventory Control:
- Daily reviewing of Excess ordering if any and ensuring measures to control.
- Working with Production team & IT team for cancellation of excess ordering MOs
- Sharing regular Free FG (Finished Goods) details with business team & work for liquidation
CSAT:
- Drive CSAT (Customer Satisfaction) program for respective business.
- Track critical and escalated cases end to end & share timely order update to customer.
Requirement:
- Graduate with experience of 3 to 7 years in supply chain Order Fulfillment processes (OTC cycle)
- Confident business communication, both verbal & written.
- Working knowledge in SAP system preferably.
- Analytical skills, problem solving, customer focused and take ownership & initiative.